1. TU311 Take the Bite Out of Hiring Abandon Competencies for Lean Key Accountabilities presented by Lou Russell, Queen Brittney Helt, Client Advocate Russell Martin & Associates (317) 475-9311 info@russellmartin.com

2. © Russell Martin & Associates www.russellmartin.com1

3. 2 Content Why is HIRING so complicated? Competencies to Key Accountabilities Mind the Gap It’s All About the Job

4. © Russell Martin & Associates www.russellmartin.com3 Why is everything so complicated?

5. © Russell Martin & Associates www.russellmartin.com4 Manage to the learning objectives: keep the group/participant on task properly allocate time spent on learning and breaks succinctly transfer content to the learner in classes use minimal amounts of lecture (less than 20% of time) use storytelling, simulation, and review (80%) be completely knowledgeable of the material do not hesitate to truthfully say "I don't know" but then do the research and get back to the learner provide resources to reinforce learning from your own experiences Manage negative participants: keep them from disrupting the learning experience for others and convert them to positive learners: do not take it as a personal affront invite the learner to fully express their views call on the learner before they have a chance to interrupt reinforce positive behavior last resort: truthfully coach the learner with facts concerning their behavior away from others, and if necessary, ask to leave or escalate to the proper contacts Adjust the timing of the event to the priorities of the participant: prioritize learning objectives at the beginning Create an effective learning environment for a class: arrive at least 1 hour early put learner supplies at each seat put up peripheral learning posters mix up the students during class follow the procedures for sign-in, evaluations, receipts and any other processes. Present a positive and blame-free delivery (no 'they made me, they did this'). Own all issues. troubleshoot the glitches inherent in all events: missing supplies, missing learners, poor environment, travel glitches FACILITATOR: Performance Standards & Expectations

6. © Russell Martin & Associates www.russellmartin.com5 Three Candidates CANDIDATESUMMARY 1 Accomplished executive leader, consultant, and people program builder in Fortune 1000 corporate environments with a focus on moving multigenerational businesses into the future workplace. Here's what people say about my work: Quick business results with practical, yet unique solutions. In and out of the box creative thinker- catalyst for influential and successful change Business maximizer who builds, delivers, and sustains high profile initiatives and programs that align with business needs. Respected and seasoned strategic practitioner, coach, and facilitator at all levels in the organization. HERE'S WHAT I DO: Transformational culture change while focusing on well being and innovation Builder of leadership and organizational programs that affect business and employee engagement. "I articulate the future when people are still focused on the past and need direction.“ Proven leader and developer of people. "Meet people where they are at" through bold coaching, mentoring, and feedback. Exceptional AHEAD OF THE TRENDS program, course, curriculum design and development for L&D organizations, the business and target audiences like high potentials, executive leaders, and high performers. Strategic visioning and future state initiatives, change management organizational strategy and alignment Well versed and certified in a number of assessments: Myers Briggs, StrengthsFinder, DiSC, Success Signals, SDI.

7. © Russell Martin & Associates www.russellmartin.com6 Three Candidates CANDIDATESUMMARY 2 From 1997 to 2002, she taught religious studies at Allegheny College in Pennsylvania and was previously an instructor at both Albertson College of Idaho and Claremont McKenna College in California. She graduated from Ohio Wesleyan University with a B.A. in religion and psychology. She received her M.A. in theological studies from the School of Theology at Claremont, California, and her Ph.D. in the philosophy of religion and theology from the Claremont Graduate School. She has published the book The Pluralism Within: a Reconstruction of Theological Anthropology based on Soren Kierkegaard and Luce Irigaray (Mercer University Press, 2010) and edited Creating Women's Theology: A Movement Engaging Process Thought (Pickwick Publications, 2011). She also periodically contributes to lectionary projects for both the Process and Faith Center and the Human Rights Campaign. Her article “Out in Scripture” is accessible on the Human Rights Campaign website. She is a practicing Episcopalian, serving at the altar and in the healing ministry of a local congregation.

8. © Russell Martin & Associates www.russellmartin.com7 Three Candidates CANDIDATESUMMARY 3 CPLP - Certified Professional in Learning & Performance PMP - Certified Project Management Professional 20 years of experience in creating, managing and implementing innovative learning and workforce performance programs to help organizations realize their return on investment and to support business goals and objectives. These opportunities enabled me to leverage my expertise in adult learning methodologies, instructional design, curriculum development, training and project management to build results-oriented blended learning programs. Specialties: Core Competencies: Performance Consulting Learning Strategy Development Needs Assessment Instructional Design Training/Facilitation Project Management. Specialized Industries: Insurance & Financial Services Healthcare Pharmaceuticals Software Expertise: Captivate Camtasia UPK (formerly OnDemand) Articulate Siebel SalesForce.com Thomson One Morningstar Advisor Workstation BondDesk Naviplan and other wealth management systems.

9. © Russell Martin & Associates www.russellmartin.com8 Mind the Gap Job Benchmark

10. © Russell Martin & Associates www.russellmartin.com9 Three Candidates

11. © Russell Martin & Associates www.russellmartin.com RMA Culture

12. © Russell Martin & Associates www.russellmartin.com11 Your Personal Motivators Ranking

13. © Russell Martin & Associates www.russellmartin.com12 Motivators

14. © Russell Martin & Associates www.russellmartin.com13

15. © Russell Martin & Associates www.russellmartin.com14 D IS C Urgent Pioneering Innovative Driven Likes challenge Demanding Quick to anger Careful Objective, clear High standards Good analyst Detailed Picky Aloof Fearful Optimistic Motivator Team Player Problem solver Emotionally needy Inattentive Trusting Poor with details Steady and sincere Patient Empathetic Logical Service-oriented Apathetic under stress Passive Resists change Your Behavioral Strengths: DISC

16. © Russell Martin & Associates www.russellmartin.com15 Graphs

17. © Russell Martin & Associates www.russellmartin.com16 The Magic of Diversity

18. © Russell Martin & Associates www.russellmartin.com17 Assess the Job 3-5 Key Accountabilities Group/ Prioritize CompetenciesRight People VALIDATE with… Top Performers in the Job Bottom Performers in the Job References Real World ‘Try Outs’ It’s All About the Job: Key Accountabilities

19. © Russell Martin & Associates www.russellmartin.com18 Job Benchmark Onboard Plan Coaching Report Career Plan Succession Plan Grow Talent

20. © Russell Martin & Associates www.russellmartin.com19 At www.russellmartin.com:www.russellmartin.com Purchase books at the ATD Bookstore Get our LEARNING FLASH e-zine for more tips and tools Find out about workshops, webinars, e-learning and virtual alumni communities pm@russellmartin.com @nolecture @BrittneyHelt Lou Russell & Brittney Helt Russell Martin & Associates Email: info@russellmartin.com for additional resources or with questions.info@russellmartin.com Where to Get More Help