1. © Prentice Hall, 2007Excellence in Business, 3eChapter 6 - 1 The Functions of Management

2. © Prentice Hall, 2007Excellence in Business, 3eChapter 6 - 2 Managerial Functions Planning Controlling Organizing Leading

3. © Prentice Hall, 2007Excellence in Business, 3eChapter 6 - 3 Roles of Management InformationalInformationalInterpersonalInterpersonalDecisionalDecisional

4. © Prentice Hall, 2007Excellence in Business, 3eChapter 6 - 4 The Planning Function Develop Strategies for Success Set Goals and Objectives Develop Action Plans

5. © Prentice Hall, 2007Excellence in Business, 3eChapter 6 - 5 2 Write Mission Statement 3Perform SWOT Analysis 7Develop Action Plans 6 Set Goals And Objectives 1Develop A Vision 4DevelopForecasts5AnalyzeCompetition Strategic Planning Process

6. © Prentice Hall, 2007Excellence in Business, 3eChapter 6 - 6 Clarity of Vision Development Execution Modification Communication

7. © Prentice Hall, 2007Excellence in Business, 3eChapter 6 - 7 Mission Statement ObjectivesGoalsPhilosophies Product or Service Primary Market Survival, Growth, Profitability Managerial Philosophy Level of Quality Social Responsibility

8. © Prentice Hall, 2007Excellence in Business, 3eChapter 6 - 8 WeaknessesStrengths OpportunitiesThreats SWOTAnalysis

9. © Prentice Hall, 2007Excellence in Business, 3eChapter 6 - 9 Managerial Forecasts QualitativeForecastingQualitativeForecastingQuantitativeForecastingQuantitativeForecasting StatisticalComputationsStatisticalComputationsIntuitiveJudgmentsIntuitiveJudgmentsConsumerResearchConsumerResearchHistoricalDataHistoricalData

10. © Prentice Hall, 2007Excellence in Business, 3eChapter 6 - 10 Competitive Analysis Differentiation Cost Leadership Focus

11. © Prentice Hall, 2007Excellence in Business, 3eChapter 6 - 11 Company Goals and Objectives Sets Standards Boosts Motivation Guides Activity Clarifies Expectations Broad, Long-Range Target or Aim Broad, Long-Range Target or Aim Goals ObjectivesObjectives Specific, Short-Range Target or Aim Specific, Short-Range Target or Aim

12. © Prentice Hall, 2007Excellence in Business, 3eChapter 6 - 12 Tactical Plans Operational Plans One-Three Years Less Than a Year Middle Managers First-Line Managers Management Time Frame

13. © Prentice Hall, 2007Excellence in Business, 3eChapter 6 - 13 Crisis Management MaintainOperationsMaintainOperationsMinimizeDamageMinimizeDamage OpenCommunicationOpenCommunicationContingencyPlansContingencyPlans

14. © Prentice Hall, 2007Excellence in Business, 3eChapter 6 - 14 The Organizing Function Employee Activities Facilities and Equipment Decision Making Supervision Resource Distribution

15. © Prentice Hall, 2007Excellence in Business, 3eChapter 6 - 15 The Management Pyramid First-lineManagers MiddleManagers TopManagers

16. © Prentice Hall, 2007Excellence in Business, 3eChapter 6 - 16 The Management Pyramid First-lineManagers MiddleManagers TopManagers President, CEO, VP Make long-range plans Establish policies Represent the company

17. © Prentice Hall, 2007Excellence in Business, 3eChapter 6 - 17 The Management Pyramid First-lineManagers MiddleManagers TopManagers Implement goals Make decisions Direct first-line managers Controller, Marketing Manager, Sales Manager

18. © Prentice Hall, 2007Excellence in Business, 3eChapter 6 - 18 The Management Pyramid First-lineManagers MiddleManagers TopManagers Implement plans Oversee workers Assist middle managers Office Manager, Supervisor, Foreman, Department Head

19. © Prentice Hall, 2007Excellence in Business, 3eChapter 6 - 19 The Leading Function ManagersLeaders Position Power Intellectual Rational Practical Visionary Inspirational Emotional Personal Power

20. © Prentice Hall, 2007Excellence in Business, 3eChapter 6 - 20 Leadership Qualities Social Quotient (SQ) Change Quotient (CQ) Intelligence Quotient (IQ) Emotional Quotient (EQ)

21. © Prentice Hall, 2007Excellence in Business, 3eChapter 6 - 21 Leadership Styles AutocraticAutocratic Laissez-Faire DemocraticDemocraticContingencyContingency

22. © Prentice Hall, 2007Excellence in Business, 3eChapter 6 - 22 Leader Behavior Continuum Management-CenteredLeadershipEmployee-CenteredLeadership Authority of Manager Freedom For Workers ManagerMakesDecisionManager“Sells”DecisionManagerPresentsIdeasManagerMakesTentativeDecisionManagerPresentsProblemManagerSetsDecisionLimitsEmployeesMakeDecision

23. © Prentice Hall, 2007Excellence in Business, 3eChapter 6 - 23 Types of Leaders TransactionalTransformational Meeting Established Goals Clarifying Organizational Roles Securing Correct Resources Inspiring Employees Finding Creative Solutions Promoting Success

24. © Prentice Hall, 2007Excellence in Business, 3eChapter 6 - 24 Additional Leadership Functions CoachingMentoring Meeting with employees Meeting with employees Discussing problems Discussing problems Offering suggestions Offering suggestions Encouraging solutions Encouraging solutions Guiding employees Guiding employees Explaining office politics Explaining office politics Serving as role models Serving as role models Providing valuable advice Providing valuable advice

25. © Prentice Hall, 2007Excellence in Business, 3eChapter 6 - 25 Managing Change Present Situation Process of Change New Situation Identify What Needs to Change Identify Forces For and Against Change Select the Best Approach Reinforce and Monitor Behavior

26. © Prentice Hall, 2007Excellence in Business, 3eChapter 6 - 26 Organizational Culture EmployeeInteractionsEmployeeInteractionsCommunicationPatternsCommunicationPatternsBusinessConductBusinessConduct Attitudes About Work Attitudes AppropriateAttireAppropriateAttire

27. © Prentice Hall, 2007Excellence in Business, 3eChapter 6 - 27 The Controlling Function Monitoring Progress Resetting The Course Correcting Deviations

28. © Prentice Hall, 2007Excellence in Business, 3eChapter 6 - 28 The Quality Control Cycle 4. Adequate No Action 4. Adequate No Action 3. Compare To Standard 3. Compare To Standard 4. Inadequate Take Action 4. Inadequate Take Action 1. Set Standards Standards 2. Measure Performance Performance ReevaluateStandardsReevaluateStandardsCorrectPerformanceCorrectPerformance Set Strategic Goals Goals

29. © Prentice Hall, 2007Excellence in Business, 3eChapter 6 - 29 ManagementSkills Interpersonal Technical Administrative Conceptual Decision-Making

30. © Prentice Hall, 2007Excellence in Business, 3eChapter 6 - 30 The Decision-Making Process Recognize and Define the Situation Recognize and Define the Situation Identify Options Analyze Options Select the Best Option Select the Best Option Implement the Decision Implement the Decision Monitor and Evaluate the Results Monitor and Evaluate the Results