4. Customer AcquisitionCustomer Visibility Create trial & purchase offers Provision new customers Send delegated admin requests Service heath information View service requests List of your customers Search, sort and filter customers Admin-on-behalf-of Customer Administration Capabilities and tools to help Partners own the customer lifecycle

5. Own the customer relationship Service the complete customer lifecycle Attach Partner services

6. Offer monthly billing Provision and manage subscriptions Provide technical support

7. Partner capability AdvisorOpen Cloud Solution Provider Value Added Services Recommended SupportRecommended ● ManageRecommended ● ProvisionRecommended ● BillN/A ●● Sell ●●●

8. Partner admin center

9. “Advisor” Partner Admin CenterPartner Admin Center + CSP Tools Create trial & purchase offers Create delegated admin requests View list of your customers Search for customer by name Perform admin tasks on behalf of a customer View service health dashboard for a customer Manage service requests for a customer All existing Partner admin center capabilities + additional tools: +Provision new customers (tenants) +Order subscriptions for a customer +Add seats for a subscription +Order add-ons for a subscription +Sales support role for subscription mgmt

10. Partner of Record (POR) Delegated Admin Privileges (DAP) Tenant-wide association ● Partner can configure and admin the service ● Partner must send a request ● Partner can remove themselves ● Subscription-level association ● Used for Online Services Advisor Incentives ● Customer can assign within their own portal ● Partner is Cc:’ed on customer comms ● POR is not a prerequisite for Delegated Admin A customer can have multiple DAP relationships A customer can have a different POR for each subscription Only a customer admin can set a POR

12. Partner admin mobile app

18. Partner Contract

25. Ways to get the reportsEase of useCustomizableGetting there Office 365 admin center predefined charts and lists Simple, interactive status-and health-checks. Low. Interactive filtering by date, triggered transport policy rules, and so on. https://portal.microsoftonline.com/ad min/AllReports.aspx Reporting Windows PowerShell cmdlets Scripting necessary. Precise data for periodically generated reports in script- based IT maintenance tools. High. Perfect for script-based analytical tools. Exchange Online PowerShell REST Reporting web service Programming required service-monitoring portals, or for scorecards requiring integration with custom and non-Office 365 services. Very high. REST Web service provides ODATA2 query filtering and a full programming IDE in Microsoft Visual Studio. https://reports.office365.com/ ecp/reportingwebservice/ reporting.svc

27. The Challenge: We know how to get one Customer’s information, but how do we do this across ALL of our customers? We can: 1.Use the Partner Contracts to retrieve our Customers 2.Run the Office 365 Report for each Customer in the list. 3.Combine all the report data into a single output.

33. A few more tools and resources

34. http://office.com/roadmap Focus on new and updated functionality * Covers what’s coming in the near-term, and some longer-term Offers high-level details, including name, description, status Not a comprehensive view of all change

35. First release Targeted Q4 FY14

36.  Enables you access to Office 365 service communications.  Honors the delegated admin relationship. Admins can monitor the following on their domains or on behalf of their customers the following:  Real-time service health  Message Center communications  Planned maintenance notifications

37.  Understand the tools available to you  Partner admin center as the hub  Partner admin app for on-the-go  APIs and PowerShell for bulk & programmatic ops  Better insights through data and reports