1. Am I able to use a telephone? by Christopher FG Jones Vice Chair ITU JCA-AHF WSIS – Geneva 29 th May 2015

2. Am I able to use a telephone? Can you manage without using a telephone? WSIS – Geneva 29 th May 2015

3. Am I able to use a telephone? Why not using other methods like email? Why not? WSIS – Geneva 29 th May 2015

4. Am I able to use a telephone? Why not using other methods like “Can you order a pizza by mail”? Why not? WSIS – Geneva 29 th May 2015

5. Am I able to use a telephone? Surely you cannot! WSIS – Geneva 29 th May 2015

6. Am I able to use a telephone? Using a telephone is one of the most basic method of communication! How does persons with hearing or speech disabilities use a telephone? WSIS – Geneva 29 th May 2015

7. Am I able to use a telephone? Simply they need to use a relay service! WSIS – Geneva 29 th May 2015

8. Am I able to use a telephone? Definition of a relay service WSIS – Geneva 29 th May 2015

9. Diagram of a Text Relay Service A deaf caller using a text telephone types to a Relay Assistant who voices the typed text to the hearing caller. Hearing caller speaks to the Relay Assistant who transcribes the voice into text which is received by the deaf caller. WSIS – Geneva 29 th May 2015

10. Am I able to use a telephone? Speed of Transcription 40 to 60 wpm WSIS – Geneva 29 th May 2015

11. Diagram of a Text Relay Service with VCO Deaf caller using Voice Carry Over speaks directly to the hearing caller. The Hearing caller speaks directly with the Relay Assistant who transcribes by typing text to the Deaf Caller. deaf caller using a text telephone types to a Relay Assistant who voices the typed text to the hearing caller. Hearing caller speaks to the Relay Assistant who transcribes the voice into text which is received by the deaf caller. WSIS – Geneva 29 th May 2015

12. Diagram of a Captioned Telephone Relay Service Deaf and Hearing callers have a normal audio connection between them. There is an additional audio path from the Hearing Caller to the Captioning Assistant who revoices word for word what the Hearing Caller is saying. The revoiced words goes through a voice recognition engine which transcribe into text which is sent to the Deaf Caller’s display. WSIS – Geneva 29 th May 2015

13. Am I able to use a telephone? Speed of Transcription 120 to 220 wpm WSIS – Geneva 29 th May 2015

14. Diagram of a Video Relay Service Deaf Caller signs to a Sign Language Interpreter in a Video Relay Service center. The Sign Language Interpreter translate the signs into voice to the Hearing Caller and vice versa. WSIS – Geneva 29 th May 2015

15. Am I able to use a telephone? Relay services increases independence for deaf people. Access to emergency services Increased employment potential Better integration within society WSIS – Geneva 29 th May 2015

16. ITU Model ICT Accessibility Policy Report ITU Model ICT Accessibility Policy Report. WSIS – Geneva 29 th May 2015

17. Am I able to use a telephone? Please see the full article on Relay Services https://www.itu.int/net/itunews/issues/20 11/05/30.aspx WSIS – Geneva 29 th May 2015

18. Am I able to use a telephone? Thank you Email:- acceque@btinternet.com WSIS – Geneva 29 th May 2015