1. The Art of Conversation: All of us are smarter than any of us Keith De La Rue http://www.flickr.com/photos/dragunsk/

2. Using communication Improve group performance Increase innovation Make us individually smarter http://www.flickr.com/photos/antonymayfield/

3. Getting there Introductions Openness to change The power of groups Innovation and sharing Making it happen … Have a conversation and have some fun!

4. Table 7

5. http://www.flickr.com/photos/zoetnet/ Friends with cognitive benefits - Ybarra et al, 2010 Friends with cognitive benefits - Ybarra et al, 2010 Talking to others improves individual mental function

6. Brief, friendly conversations improve executive function - working memory, focus http://www.flickr.com/photos/chipgriffin/

7. Put yourself in other shoes http://www.flickr.com/photos/zoonabar/

8. Activity 1 – Introductions Introduce yourself by giving: – Your name – Where you were born – One interesting true statement about yourself – One false statement about yourself – (Not necessarily in that order!) The rest of the group will decide which is which

9. The Johari Window © Alan Chapman 2003 http://www.businessballs.com/johariwindowmodeldiagram.pdf

10. Conversation doesn't just reshuffle the cards: it creates new cards – Theodore Zeldin From David Gurteen - http://www.gurteen.com/gurteen/gurteen.nsf/id/theodore-zeldin

11. "...The kind of conversation I'm interested in is one which you start with a willingness to emerge a slightly different person. It is always an experiment, whose results are never guaranteed. It involves risk. It's an adventure in which we agree to cook the world together and make it taste less bitter" http://www.flickr.com/photos/88691054@N00/

12. In conversation we… Transform facts Reshape them Draw new implications Develop new trains of thought

13. We must be open… http://www.flickr.com/photos/timpatterson/ “We risk impoverishing ourselves if we ignore the personal” - Gurteen “We risk impoverishing ourselves if we ignore the personal” - Gurteen

14. http://www.flickr.com/photos/atomicjeep/ Conversation is intrinsically creative

15. … If we are prepared to change. The way we talk shapes what we do If we talk differently, life can be more interesting http://www.flickr.com/photos/aturkus/

16. Activity 2 – Changes Form into groups of two Spread around the room Wait for further instructions…

17. Change How much do we think we can change? How much can we actually change? How ready are we to change? http://www.flickr.com/photos/sookie/

18. The Courage Beer Conversations Survey

19. Evidence for a Collective Intelligence Factor in the Performance of Human Groups - Woolley et al, 2010 Evidence for a Collective Intelligence Factor in the Performance of Human Groups - Woolley et al, 2010

20. Ability to perform group tasks Independent of individual intelligence Whole greater than sum of parts Based from how the team works together http://www.flickr.com/photos/gregloby/

21. Collective intelligence Social sensitivity http://www.flickr.com/photos/36238874@N02/ Equal turns No domination

22. Women and conversation More sensitivity http://www.flickr.com/photos/cmi_managers/

23. Leadership challenge: facilitation, not control Not easy for hierarchical organisations - or rugged individualists http://www.flickr.com/photos/http2007/

24. Activity 3 – Discussion When have meetings failed? When have they worked well? Would they have worked better if these patterns were followed?

25. Positive language Words > Pictures > Emotions > Actions Anyone have children around? “Don’t spill the milk!” “Don’t take out all the pencils!” “Don’t forget…” http://www.flickr.com/photos/8431398@N04/

26. Where Good Ideas Come From

27. Innovation – the Eureka moment? Progress is more about one door leading to another door - Steven Johnson, Where Good Ideas Come From Sharing and recombining ideas -> Conversation http://www.flickr.com/photos/karrienodalo/

28. http://www.flickr.com/photos/gastev/ … Don’t isolate the genius in the laboratory! The adjacent possible The multiple The adjacent possible The multiple

29. The Enlightenment – C17 http://socialmelb.com/

30. Wisdom of crowds – cognitive problems Diverse membership Members thinking independently Knowledge pooled Diverse membership Members thinking independently Knowledge pooled http://www.flickr.com/photos/24888116@N06/ From: James Surowiecki

31. We Think

32. Get people together in conversation http://www.flickr.com/photos/MrTopf/ Community

33. Conversations for knowledge sharing and innovation – the café concept http://www.flickr.com/photos/stephanridgway/ See: http://delarue.net/blog/2011/06/a-tale-of-two-cafes/

34. Conversational tools http://www.flickr.com/photos/44709316@N03/

35. Microblogging https://www.yammer.com/cpx/

36. Networking, awareness, chat http://www.facebook.com/#!/groups/323447999676/ Any conversation helps!

37. http://ozcollab.com/ Conversations help us… … find the missing pieces

38. Facing complexity in organisations Engaging people http://www.flickr.com/photos/odreiuqzide/

39. Exercise 4 – Knowledge Café Break into tables of four – choose the people who are the most different to you Discuss: How can we use what we have learnt about conversation to better communicate in the international workplace? Discuss for 10 minutes, then move to another table Wrap up with open discussion

40. Five rules for more innovative conversations http://www.flickr.com/photos/bytemarks/

41. Have we all been introduced? http://www.flickr.com/photos/lionheartphotography/

42. Is the talk friendly and constructive? http://www.flickr.com/photos/ryanready/

43. Is everyone open and willing to change?

44. Are we all taking equal turns?

45. Do we have sufficiently diverse viewpoints? http://www.flickr.com/photos/untitlism/

46. Let’s talk about it… @kdelarue 0418 51 7676 keith@delarue.net http://acknowledgeconsulting.com/ @kdelarue 0418 51 7676 keith@delarue.net http://acknowledgeconsulting.com/