1. IP Office Server Edition Instalacja i zarządzanie
Dariusz Kargul
RRC Poland

2. Agenda Software Installation Ignition Process Web Manager Overview
Initial Configuration
Activating Demo Mode
Server Edition Manager Overview
Server Edition Centralized Licensing
Adding Secondary or Expansion Server

3. Instalacja oprogramowania

4. Where to find the R9.0 Software
The Avaya server comes preloaded with software
Software can be re-installed or upgraded
using the DVD ordered from Avaya:
or downloaded from
IPO R9 SE INSTL DVD

5. Step 1: Select Language & Keyboard type
Installation takes about 30 to 45 minutes
Boot the server from the DVD
Select installation language & keyboard type
English Language
US English

6. Step 2: Accept Licence agreement and select Install or Upgrade
If previous installation is detected, an option is given for Upgrade or full new Install
Existing Version
Yes to overwrite
Media Version
Install as fresh
Next
Next

7. Step 3: Set server name & network settings
Set Server Hostname
From Network Connections, select Edit and set IP address, mask and gateway in IPv4 settings
- We will keep for the workshop
Specify Server Name
Configure Network
Next
Change IP Info
Apply

8. Step 4: Set Linux password & start installation
Set Linux Root Password
Note: this password will not be required for Server Edition configuration & maintenance
We will use “Avaya123“ for the workshop
Start the installation
Set Password
Next

9. Step 5: Wait for CentOS and IP Office applications to be installed
CentOS and the IP Office applications will be installed

10. Step 6: Install TTS if required
At this point TTS engines can be installed. Decline to skip this now. TTS can also be installed at a later stage.
Decline

11. Step 6: Reboot server and login to Web Control
Reboot the server. Further configuration will be done using the Web Control page:
IP address>:7070
Login: Administrator
Password: Administrator
Note that you may need to add a security exception in your browser to be able to access this page (certificate verification warning)
Web Login Address
Restart to complete installation

12. EXERCISE – Install Primary Server
Follow the process from the previous slides to install the Primary Server

13. Proces inicjalizacji

14. Ignition Process
After logging in to Web Manager for the first time, the Ignition process will start
This process will determine the role of the server: Primary, Secondary, Expansion or Application server
The Ignition Process can only be run once. To re-run, the Server software needs to be reinstalled completely
 Server Address>:7070
Role of Server
Default is “Primary”

15. Step 1: Login to Manager
After logging in to Web Manager for the first time, the Ignition process will start
 Server Address>:7070
Default Login:
Administrator / Administrator

16. Step 2: Accept License and Select server role
Accept the License terms and select which role the server will play (Primary / Secondary / Expansion / Application Server)
Primary
Check

17. Step 3: Edit Server network settings
IP address, mask, gateway, DNS, NTP settings, TimeZone and Companding law can be changed or set
In EMEA, select A-law for companding
Review IP Address
Select Region
A-Law

18. Step 4: Password change option and final review of selected settings
Linux root password can be changed, and the final settings can be reviewed before applying them
System ID
Set Password
Save Configuration

19. Open Voicemail Management
Step 5: Apply settings
Once Ignition process is complete you are redirected to the standard Web Manager page
 Server Address>:7070
Open Voic Management
Open UC Management
Open GUI Management
Server
Nodes

20. EXERCISE – Complete Ignition Process
Follow the steps from the previous slides to complete Ignition Process

21. Web Manager - Przegląd

22. Web Manager Overview
‘User Management’ to manage all users of the whole solution in same window
‘Solution’ to return to this view
‘Platform’ opens platform management for the selected server
‘Tools’ gives access to: SSLVPN, preferences, Admin user management, About
Access to the help system
‘Actions’ to perform backup/ restore, upgrade etc. on selected systems
‘Solution Settings’ to create schedules and add servers
Icon to expand or collapses the selection
Use filter area to select the devices visible in right hand frame
Per-system Actions: manage, backup, upgrade, SSA, on-board, etc.

23. Web Manager – Action Button
Solution-level Actions:
Launch Manager : Will launch the server edition manager
Backup : Will initiate backup on selected nodes
Restore : Will initiate the restore option
Transfer ISO : Will initiate the transfer of ISO from remote location
Upgrade : Will initiate the upgrade from primary server upgrade packages
Synchronize security database : Will initiate synchronization of service users and password with primary
 Web Manager  Solutions  Actions 

24. Web Manager – Solution Settings
Schedule Option : Will allow administrator to create the recurrent or onetime schedule, which can be attached to backup / upgrade
Remote server option : This will allow administrator to specify the remote server as well as root directory to perform action. E.g. root directory to look for upgrade binary or backup restore root directory on the remote server
Proxy details : Will allow you to specify one or more proxies if used in customer network
Schedule Jobs : Will display the jobs scheduled in next 24 Hrs
Application Server : This option will allow administrator to add the application server to the solution
 Web Manager  Solutions  Solution Settings 

25. Web Manager – Node Actions
 Web Manager  Solutions  Select Node 
Node Actions:
Backup : Will initiate backup on selected nodes
Restore : Will initiate the restore option
On Boarding : Will initiate on boarding through GRT
Launch SSA : Will Launch SSA in iFrame (Option to Launch in separate window is the iFrame)
Execute Service Commands : Execute the service commands on the node
Launch oneX Portal : Available only when onex service is up and running
Launch VM Pro : Will launch the online VM Pro client if VM Pro service is running. For Application server client is launched in offline mode

26. Web Manager – User Management View
 Web Manager  Call Management 
Use search area to search by name
Click to adjust list order
Click to adjust list order
Import all users in CSV or XML
Export in XML Format
‘Add User’ to add new user to the solution
‘Edit’ to open detailed user and extension dialogs
Use filter area to select the users visible in right hand frame
Errors/ warnings associated with a user. Hover-over text gives details
Page controls
Page controls

27. Web Manager – Edit User View
 Web Manager  Call Management  Select User  Edit 
Edited User
All user attributes supported, some in ‘Advanced’ view
Delete User
Click to adjust list order
Enable Flare & IPO V. Softphone
Set User
Type
Save changes – and make live
Advanced Options
Discard changes

28. Web Manager – Import Users
 Web Manager  Call Management 

29. Web Manager – Button Programming
 Web Manager  Call Management  Edit  Button Programming 
Double click on the grid row will open the dialog to specify the button actions
You can quickly search the particular action by typing it in the search area

30. ‘Solution’ to return to home screen Shutdown or Restart Server
Web Manager – Platform View
 Web Manager  Platform 
‘Solution’ to return to home screen
‘Launch in new tab’ allows full use of browser screen and helps browser compatibility
Start/Stop
services
Use ‘Control Units’ area to select the devices visible in right hand frame
Shutdown or Restart Server

31. Web Manager – AppCenter
The AppCenter provides links to download client software directly from the server
 Web Manager  Platform  AppCenter 
Voic Pro
Client
IPO Video
Softphone
IPO Manager
Lite

32. Web Manager – Service Users
Manage login accounts including Administrator
 Web Manager  Tools  Service Users 
Change Rights Group
Change Password

33. Web Manager – Single Sign-on
In 9.0 Web Management extends common account management to all admin logins; one-X Portal, Voic Pro, Web Management itself
Create/edit admin users once in Web Management
Use “Synchronise Security Database” action to distribute to all
Includes one-X Portal running on separate server
 Web Manager  Tools  Service Users  Edit 

34. Can be launched from on boarding dialog as well as independently from tools menu
Click on Edit will open the detailed service parameter edit dialog
Though the main screen will list all the services only SSL-VPN services will be editable in 9.0
The related objects can be edited by invoking Advanced edit dialog from detailed screen
Web Manager – SSL VPN
 Web Manager  Tools  Services 

35. Web Manager – Backup / Restore
 Web Manager  Solutions  Click  Backup or Restore
14 backup per remote server
Can choose the systems / applications for backup
Can restore from any of the 14 restore point
Supports proxies
Protocols supported : HTTP/HTTPS/FTP/SFTP and SCP
Can schedule the backup using schedule options

36. Web Manager – Upgrade
R9.0 now supports many ways to install or upgrade Linux servers:
Boot from DVD (supported in R8.1)
Boot from USB (new)
Transfer iso from DVD or USB (new)
Transfer iso from the browser’s PC (new)
Includes Application server (new)
Same overall process as R8.1 still needs to be followed:
Transfer/insert iso on Primary
Upgrade Primary
Upgrade Secondary and Expansions

37. Web Manager – Upgrade 1/2 Server Edition upgrade license now required
Only if upgrading from R8.1, new R9 Edition license
Special R8.1  R9.0 Upgrade process:
Upgrade Primary either by DVD boot or Web Control iso transfer
Use Web Management to upgrade Secondary and Expansions
Separate upgrade of any one-X Portal server

38. Web Manager – Upgrade 2/2
 Web Manager  Solutions  Actions  Transfer ISO 
ISO can be transferred from : Remote location / From primary server / From DVD or USB on primary or from browser machine
Transferred ISO creates upgrade packages on the primary
Pull upgrade is done by rest of the systems
Upgrade sequence :
Transfer Binary,
Upgrade Primary
Upgrade secondary and expansions
ISO Transfer protocols Supported : HTTP/HTTPS/FTP/SFTP and SCP

39. Web Manager – On-boarding
 Web Manager  Solution  Actions 

40. Web Manager – Platform View / Other Tabs
Logs: application & audit logs can be viewed and downloaded here
Updates: individual server operating system files and application files can be updated here
Settings: used for setting the location of software repositories for file updates, as well as server settings for date/time and IP addresses
VNC: allows remote GUI access to the CentOS operating system

41. Początkowa konfiguracja

42. Initial Configuration
The Initial Configuration Utility in Server Edition Manager is used for the final stage of commissioning the Server
The Utility provides options to change settings such as the System Name and Locale, but also to retain any available configuration data (specially used for migration IP Office 500v2 systems to Server Edition expansion systems)

43. Step 1: Install & launch Manager
From the Web Management page, click on “IP Office Manager“. This will start a Java applet that will check if a current version of Manager is installed. If not, it will provide a link to download Manager (IP Office Admin, Windows application) from the server.
Install & Launch Manager
 Server Address>:7070
IP Office Manager

44. Step 2: Set System Name & Locale
Manager will now start the Initial Configuration utility. Select a System Name and the correct locale for your region, and save the settings. The server will reboot and is now ready for further configuration.
Name Primary Server
Review IP Address
DHCP Mode
Secondary Server if available
Save Settings

45. Step 3: Select Configuration from Manager
After rebooting the server, lauch Manager again from the Web Manager page. Manager will now start in the Server Edition Solution View, from which Configuration can be started.
 IPO Manager  Configuration 
This menu includes the system inventory of the servers, links for launching various functions and a summary table of the servers and the links between the servers.
Open Configuration

46. Optional: How to Change IP Address
IP Address used as a Call Server
Require Reboot
 Server  System  LAN1  LAN Settings  IP Address 
Select Server
IP Address
Mask
As DHCP Server
Setup DHCP Pool

47. Optional: How to Setup DHCP Server
Setup Pool with Start IP, Mask, Gateway & Size
By Default DHCP Server is disabled
 Server  System  LAN1  DHCP Pools 
Avaya IP Phones Only
Select Server
Double Click
Start Address
Router
Pool Size

48. EXERCISE – Complete Initial Configuration
Follow the process from the previous slides to complete Primary Server‘s initial configuration
Name
Locale
IP Address / Mask / Gateway
DHCP Mode

49. Aktywacja Trybu Demo -
Demo Anywhere & SEES

50. R9.0 Demo Software Highlights
IPO Anywhere now integrated with standard IPO software build.
R&D synergy for testing/delivery
Leverage IPO software enhancements in IPO demo software (Service packs, dot releases, etc..).
IPO Anywhere and Server Edition Evaluation Software (SEES) integration. IPO Anywhere can now be set-up:
Standalone demo (as with IPOA today)
Multi-node Server Edition demo (as with SEES today)

51. 5 (primary, three expansion servers and one secondary)
Demo Software Licensing Changes
IPO R8.x
IPO R9.0
Comment
IPOA
SEES
Converged IPOA
VM Ports 2 1
Allow demonstration of resiliency when primary is down.
IP endpoint licenses
4 -Avaya
4 -3rd Party
5 -Avaya
5- 3rd Party
2 -3rd Party
Focus on Avaya endpoints
Concurrent IP User registrations 4 5 7
Flexibility to show more Avaya endpoints
Power User Licenses
Consistent with concurrent IP endpoints
Server Edition Licenses
N/A 32
5 (primary, three expansion servers and one secondary)
32 excessive for demo/training purposes.
SIP trunk channels
No change
Receptionist
CTI-Pro
3rd Party DevConnect

52. Step 1: Install IPO Server Edition
Install .ISO image file of Server Edition R9 as normal install
Login to Server using the Web-Manager page:
IP address>:7070
Login: Administrator
Password: Administrator
Note that you may need to add a security exception in your browser to be able to access this page (certificate verification warning)
Web Login Address

53. Step 2: Complete Ignition Process
Follow through Ignition Process as Primary Server
Login to Web-manager once Ignition process is complete
IP address>:7070
System ID
Administrator
Administrator
Save Configuration

54. Step 3: Uninstall IP Office
Remove “IP Office“ Service
 Web Manager  Platform  Updates  IP Office 
Updates
Uninstall IP Office

55. Step 4: Install IP Office Demo
Install “IP Office Demo“ Service
 Web Manager  Platform  Updates  IP Office Demo 
Updates
Install IP Office Demo

56. Step 5: Start IP Office Demo
Start IPO Demo services
 Web Manager  Platform  Updates  IP Office Demo 
System
Start IPO Service

57. Step 6: Complete Initial Configuration
Name Primary Server
Review IP Address
DHCP Mode
Secondary Server if available

58. Note
The IPO Software is now in Server Edition Evaluation Mode and will allow secondary/expansion nodes to be configured using the standard IP Office tools to demonstrate Server Edition.
Alternatively, if you want to have the Standalone demo mode (as with IPO Anywhere R8.1) then you need to install the Demo Default Config (as outlined on the next slide).
Note: This is a one way option and once you have installed the Demo Default Config you cannot revert to the Server Edition Evaluation Mode

59. Step 6: Setup IPO Demo Anywhere
Standalone Demo mode, ideal for UC demos
 Web Manager  Platform  Updates  IP Office Demo 
Updates
Install “IP Office Demo Default Config”

60. Server Edition Manager - Przegląd

61. Installing Manager
As mentioned during the Server Edition Installation, Manager can be downloaded from Web Control. This admin package is Admin Lite; a smaller size (~90MB) with a few restrictions*
The full Manager, including all files, can be downloaded & installed from the IP Office Admin DVD, available from support.avaya.com
*No recreate SD Card, no phone, IP DECT binaries or EVM clips (i.e. no system files upgrade support)

62. Manager Network View Network View is the landing page on start up
High level inventory and management status
Links to modify configuration, messaging, resilience
Add/remove devices from solution
Green = device online
Orange = offline, can edit
Red = offline, cannot edit
Server Status

63. Manager Configuration
Navigation pane
Expand Server to Manage
Selecting “Solution“ or a specific server in the network, and then “Configuration“ will open the Navigation pane for configuration
An Inventory of the selected item will also be shown

64. Config files
Primary Server
Secondary Server
.cfg
.cfg
Expansion System 1
.cfg
Expansion System 30
.cfg
Each of the servers in the network will have all of its configuration settings stored in an individual .cfg file
Manager will load the .cfg file from all servers automatically
The Primary Server keeps a copy of all .cfg files in the network

65. Starting Manager
Check Server to be managed
If launched from Web Manager, IPO Manager will automatically start in Server Edition Mode
If launched directly from Windows Program files, Manager will show all the systems it finds on the network. Select the Primary Server, and make sure that “Open with Server Edition Manager“ is selected

66. Loading config files
Default user name/password used for loading the config files:
Login: Administrator
Password: Administrator
If a config file can not be loaded from a server directly (e.g. because the server is not reachable on the network), Manager will offer the option to load the offline copy stored on the Primary Server instead

67. Changing the configuration
Solution level settings
Individual system configuration settings (orange = offline)
From Manager, the config file of each system can be selected to make changes to that system
By default, some settings can only be changed at the Solution level. Manager will replicate these records and apply the changes to the individual system configuration files automatically

68. Solution Level Record consolidation
Settings that (by default) can only be changed at the Solution level are:
Short Codes, except for „Dial“ type ShortCodes
Incoming Call Routes
Time Profiles
Account Codes
User Rights

69. Saving Configuration changes
From Manager, Select Save Configuration file
Save Changes
Manager will apply the changes to system config files of the systems affected by the changes. If possible, “Merge“ will be offered as the change mode
Merge to Save w/o Reboot.
Reboot to Save & Restart.

70. Understanding config storage & change mode
The current active config file is stored in RAM
A copy of the config file is stored in non-volatile memory
A reboot will restart the IP Office and copy the .cfg file from non- volatile memory into RAM, merge will only apply changes without restarting. Note that some changes cannot be merged.
Reboot options:
Immediate (lose current calls)
When Free – wait for no active calls, option to not allow any new calls
Timed – like When Free, but starting at a specific time

71. Manager Interface Overview
receive config
send config

72. Security Settings – Manager Users & Passwords thru IPO Manager
 Manager  File  Advanced  Security Settings
Standard login:
Administrator/Administrator or
security / securitypwd
Several levels of access to manage the system configuration
Users & passwords are stored on system, separate from config
Can be changed using “security settings“ in Manager
Also allows setting password complexity and aging rules

73. Security Settings – Manager Users & Passwords thru Web Manager
In 9.0 Web Management extends common account management to all admin logins: one-X Portal, Voic Pro, Web Management itself
Create/edit admin users once in Web Management
Use ‘Synchronise Security Database’ action to distribute to all
Includes one-X Portal running on separate server
Security Settings edit is per-device
Default Login: security / securitypwd
Sync Security Database
 Web Manager  Tools  Service Users 

74. Manager Audit Trail Shows last 16 changes (per system)
 Manager  File  Advanced  Audit Trail
Shows last 16 changes (per system)

75. Save Configuration File
Save Configuration on local Drive for all Servers
 Manager  File  Save Configuration As 
Save Configuration As

76. Manager Offline Configuration
 Manager  File  Offline  Create new config
Prepare config file without connecting to actual system

77. IP500v2 SD card /primary /backup /lvmail /doc /dynamic /temp
Contains firmware files, music on hold files, license key files, config
This is the main set of files used by the IP Office system when booting up
/backup
Contains a copy of the primary folder at some previous point
/lvmail
the system prompts used by embedded voic .
/AAG folder: auto-attendant greetings
/doc
Contains initial installation documentation
/dynamic
Contains files used by the IP Office and retained through a reboot of the IP Office system
/lvmail: individual user and group mailbox messages, name recordings and announcements (15 hours max)
/temp
Temporary files, not retained through a reboot

78. IP500v2 Embedded File Management
Manager  File  Advanced  Embedded File Management
View and manage files stored on the SD Card

79. IP500v2 Boot process
IP Office looks for IP500v2.bin file using the following order:
1.System SD card /primary folder.
2.System SD card /backup folder.
3.Optional SD card /primary folder.
4.Optional SD card /backup folder.
If all fails, BOOTP is used
Config and other firmware files are used from the same folder
If system starts from a different folder than 1, this will result in an alarm. Config will be read-only.

80. IP500v2 RESET / AUX buttons

81. Server Edition Scentralizowane Licencjonowanie

82. Licensing Server Edition Supported Licenses License License Location
Server Edition / SE Upgrade
On Primary server
Avaya/3rd Party IP Endpoint
Power User
Office Worker
Receptionist
SIP Trunk Channel
UMS Web Services
Additional Messaging Ports
Messaging TTS Professional
Contact Store
Additional PRI Channels
On IP500 V2 Expansion System
CTI Pro
On associated device
CTI Wav users
IPSec Tunnelling

83. Licensing
Licenses are associated with System ID (Primary, Secondary or Expansion)
The System ID can be found in Web Manager  Platform Settings  System  Locate SID at bottom right
Or thru IPO Manager via System Identification field under Primary Server’s System menu
 Manager  System  System Identification 

84. Step-1: Access Licensing Menu
Access Licensing menu using Manager GUI
Manager  Configuration 
Configuration
System ID
System ID can be 10-Digit or 40-Alpha Numeric long

85. Step-1: Access Licensing Menu
 Primary Server  License 
Primary Server
License

86. Step-2: Open License File
Open License file and Copy “Encrypted Key” cells
10-Digit System ID
Copy License Keys
License generation require System ID & Features to be activated

87. Step-3: Paste Licenses in to Primary Server
 Primary Server  License 
Right Click & Paste on “License”
Licenses must be associated with respective Server‘s SysID

88. Step-3: Paste Licenses in to Primary Server
 Primary Server  License 
Available
Features
Available
Quantity
Status must be “Valid” after Saving
Status should turn “Valid“ once changes are saved

89. Step 4: Correct Errors
Displaying the Error List will indicate the error: the max. number of SIP sessions should not be zero. Double-clicking on the entry directly takes you to the configuration item, so it can be changed.
The value determines how many of the centralized SIP trunk licenses are reserved for concurrent SIP trunk calls on this particular server. For the workshop, select 1.
Double Click

90. Step-5: Saving configuration changes
Click on “Save Configuration File“ to save the changes on the Primary server also. This will reboot the IP Office service on that system
Click to Save
Know Status
Click OK to Reboot

91. EXERCISE – Activate Licenses
Import Licenses in to Primary Server
Ensure License status is “Valid”

92. Dodawanie Drugiego lub Dodatkowego Serwera

93. Step-1: Prepare IPO500v2 Exp Module
Install Base / Daughter Cards
Base card with trunk card mounted:
Insert base card in to Control Unit
Station Card is called Base Card.
Trunk Card is called Daughter Card.
Trunk card is mounted on top of Station card. (except Combo trunk card)

94. Step-2: Prepare IPO500v2 Exp Module
Install ADMIN 9.0.xx Software
Upgrade SDCard Software using Laptop‘s SDCard Slot
File  Advanced 
Format IP Office SD Card  IP Office A-Law 
File  Advanced 
Recreate IP Office SD Card  IP Office A-Law 
IP Office A-Law
IP Office A-Law 1
Format SD Card 2
Recreate SD Card

95. Step-3: Prepare IPO500v2 Exp Module
Open IPO500v2 Configuration using IPO Manager
Check
Check
Server Edition Expansion OK
IPO500v2 default IP
Assign Static IP to your PC from same class
Login ID/PW: Administrator / Administrator
Select type as “Server Edition Expansion”

96. Step-4: Prepare IPO500v2 Exp Module
Change IP Address
 IP500v2 Expansion Server  System LAN1 LAN Settings 
LAN Settings
Change IP Address & Mask
Change IP address & Mask from the same class of Primary Server

97. Step-4: Prepare IPO500v2 Exp Module
Change System Settings
 IP500v2 Expansion Server  System System 
Name for Identification
Set Locale to adjust Trunk Parameters
IPO500v2 address for IP phone firmware upgrade
Set system Locale to adjust trunk parameters
Set TFTP & HTTP Server IP to upgrade IP phone firmware

98. Step-5: Saving configuration changes
Succesfull connection of the Expansion System is indicated by a green status indicator
Click on “Save Configuration File“ to save the changes on the Primary server also. This will reboot the IP Office service on that system
Know Status
Click OK to Reboot / Merge

99. Adding an additional server
Once the Primary server is installed, additional servers (Secondary or Expansion systems) can be added
From Web Management, launch Manager and select Add. For the workshop, we will add an Expansion System
 Server Address>:7070
Add Secondary or Expansion Server

100. Step-7: Selecting the IP address
Provide the IP address of the system you are connecting, or use the search option to find any available systems automatically
Note: IP500v2 Expansion Systems need to be at minimum SW level 8.1 before they can be added
If the system is not available yet, the process can still be followed using Offline configuration
Specify Secondary /Expansion Server IP

101. Step-8: Initial configuration
The Initial Configuration Utility will display
Change the system name & locale as required, also the IP address can be changed
Save the changes. The Expansion System will now reboot
Provide name
Review IP Address
DHCP Mode
Specify Secondary Server, if Available
Save Changes

102. Step-9: Saving configuration changes
Succesfull connection of the Expansion System is indicated by a green status indicator
Click on “Save Configuration File“ to save the changes on the Primary server also. This will reboot the IP Office service on that system
Know Status
Click OK to Reboot / Merge

103. EXERCISE – Add an IP500v2 Expansion System
Follow the process from the previous slides to add an IP500v2 system to the Primary Server:
IMPORTANT: Ensure that IP500v2 is on minimum release level 8.1 before adding the system to the Server Edition network