1. IE673Session 2 - Team Dynamics1 Team Dynamics NGT, Leadership, Facilitation

2. IE673Session 2 - Team Dynamics2 NGT Step 1 Silent generation of ideas –Review task statement with group –Each member silently generates ideas –Write each idea on a separate 3 x 5 card –Limit to a 5 to 6 word phrase

3. IE673Session 2 - Team Dynamics3 NGT Step 2 Listing of all ideas –Collect and shuffle cards –Tape flip charts to wall –Exactly transfer ideas to chart pages 5 ideas per page max - leave space between –Number the ideas in sequence

4. IE673Session 2 - Team Dynamics4 NGT Step 3 Group clarification of ideas –Scan list for clarity –Any objection veto’s a change/combination –Reduce to about 15 ideas –Lobby, if you wish, for favorite ideas –Avoid prolonged argumentation –Add, delete, modify ideas

5. IE673Session 2 - Team Dynamics5 NGT Step 4 Scoring and Ranking –Each member selects 5 best ideas –Write one idea number on 3 x 5 card –Concentrate on the five ideas –Assign 5 points to best of the five –Assign 1 point to the least important –Continue most - least rating for rest of cards

6. IE673Session 2 - Team Dynamics6 NGT Step 5 Collect cards and record on charts 1 Card 5 3 points 3. Reduce Cycle Time 5,3,3,5,4,2,1,1,3,5,5, 12/37

7. IE673Session 2 - Team Dynamics7 NGT Step 6 Rank ideas by: –Total Score –Use number of cards to break ties

8. IE673Session 2 - Team Dynamics8 Consensus and Creativity Success requires –Brainpower –Communications –Experience –Synergy Consensus –Agreement/Acceptance Creativity –Bring into being/innovation

9. IE673Session 2 - Team Dynamics9 Consensus Definition A form of decision making by which all group members have equal opportunity to express opinions; each member is able to support/accept the decision.

10. IE673Session 2 - Team Dynamics10 Decision Making in a Group

11. IE673Session 2 - Team Dynamics11 Consensus Individual responsibilities –Prepare your position –Express ideas fully –Listen (keep an open mind) –Avoid conflict reducing techniques –Avoid shortcuts Consensus compliments creativity –Foster climate –Enhances communications –Applies brainpower

12. IE673Session 2 - Team Dynamics12 Barriers to Creativity Perceptual –Seeing what you expect to see --stereotyping Cultural and Environmental –Taboos –Lack of trust among colleagues Emotional –Fear of taking risks;making a mistake; failing Intellectual –Inflexible or inadequate use of strategies

13. IE673Session 2 - Team Dynamics13 Barriers to Creativity (continued) Perception - The way we take in and interpret new information, ideas and points of view Three key principles of perception –Recognition –Interpretation –Expectation

14. IE673Session 2 - Team Dynamics14 Barriers to Creativity (continued) Recognition - Relate to what we see; new information related to what is already known Interpretation - Bends new information into something you can recognize Expectation - Strongly held readiness to perceive one particular thing as opposed to alternative possibilities

15. IE673Session 2 - Team Dynamics15 Roadblocks to Creativity Criticism “Killer Phrases” –That’s dumb –It won’t work –You can’t be serious –That’s silly –You’re kidding –It’s not practical –The boss won’t like it –Not enough time –It’s good, but …..

16. IE673Session 2 - Team Dynamics16 Team Leadership Skills Leader neutrality Handling problem situations Questioning techniques Leader responsibilities

17. IE673Session 2 - Team Dynamics17 Leader Neutrality Acknowledge what team members say with out indicating your own feelings, in order to foster openness and trust

18. IE673Session 2 - Team Dynamics18 Leader Neutrality Matrix

19. IE673Session 2 - Team Dynamics19 Handling Problem Situations Problem –Member doesn’t participate Approaches –Make eye contact when asking questions –Involve in group task and ask member to report –Phrase questions to draw members ideas –Ask a direct question

20. IE673Session 2 - Team Dynamics20 Handling Problem Situations Problem –Member talks too much Approaches –Have member take notes –At a pause, rephrase and move on –Seat member in your “blind spot” –Let group cut member off

21. IE673Session 2 - Team Dynamics21 Handling Problem Situations Problem –Members engaged in side conversations Stop and wait for conversation to end Stand behind talkers Give one an assignment Ask one a direct question

22. IE673Session 2 - Team Dynamics22 Handling Problem Situations Problem –Obstinate disagreement Approach –Let the team handle –Change the subject –Ask member to restate opposing view –Ask person for constructive recommendation –Discuss with member outside of meeting

23. IE673Session 2 - Team Dynamics23 Questioning Techniques Explore………Gather facts; look at all sides Restate…… Show listening; encouragement Reflect………………. Show understanding Summarize ………..…Check where team is

24. IE673Session 2 - Team Dynamics24 Leader Responsibilities Plan and conduct effective meetings Monitor team’s effectiveness Balance project and people needs Us appropriate group facilitation techniques Rely on questioning Be neutral