1. 2.1 © 2006 by Prentice Hall 2 Chapter Information Systems in the Enterprise EnterpriseInformation Systems in the Enterprise Enterprise A two-dimensional perspective Level of the firm Functional area

2. 2.2 © 2006 by Prentice Hall Management Information Systems Management Information Systems Chapter 2 Information Systems in the Enterprise MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS Types of Information Systems Types of decision making Structured Semi-structured Unstructured

3. 2.3 © 2006 by Prentice Hall Management Information Systems Management Information Systems Chapter 2 Information Systems in the Enterprise MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS The Four Major Types of Information Systems

4. 2.4 © 2006 by Prentice Hall Management Information Systems Management Information Systems Chapter 2 Information Systems in the Enterprise MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS Typical Applications of TPS

5. 2.5 © 2006 by Prentice Hall Management Information Systems Management Information Systems Chapter 2 Information Systems in the Enterprise MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS Management Information Systems (MIS) A sample MIS report

6. 2.6 © 2006 by Prentice Hall Management Information Systems Management Information Systems Chapter 2 Information Systems in the Enterprise MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS Decision-Support Systems (DSS) Voyage-estimating decision-support system

7. 2.7 © 2006 by Prentice Hall Management Information Systems Management Information Systems Chapter 2 Information Systems in the Enterprise MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS Model of a Typical Executive Support System

8. 2.8 © 2006 by Prentice Hall Management Information Systems Management Information Systems Chapter 2 Information Systems in the Enterprise MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS Relationship of Systems to One Another Interrelationships among systems

9. 2.9 © 2006 by Prentice Hall Management Information Systems Management Information Systems Chapter 2 Information Systems in the Enterprise SYSTEMS FROM A FUNCTIONAL PERSPECTIVE Sales and Marketing Systems SYSTEMDESCRIPTIONORGANIZATIONAL LEVEL Order processing Enter, process, and track ordersOperational Pricing analysisDetermine prices for products and services Management Sales trend forecasting Prepare 5-year sales forecastsStrategic

10. 2.10 © 2006 by Prentice Hall Management Information Systems Management Information Systems Chapter 2 Information Systems in the Enterprise SYSTEMS FROM A FUNCTIONAL PERSPECTIVE SYSTEMDESCRIPTIONORGANIZATIONAL LEVEL Machine control Control the actions of machines and equipment Operational Production planning Decide when and how many products should be produced Management Facilities location Decide where to locate new production facilities Strategic Manufacturing and Production Systems

11. 2.11 © 2006 by Prentice Hall Management Information Systems Management Information Systems Chapter 2 Information Systems in the Enterprise Overview of an Inventory System SYSTEMS FROM A FUNCTIONAL PERSPECTIVE

12. 2.12 © 2006 by Prentice Hall Management Information Systems Management Information Systems Chapter 2 Information Systems in the Enterprise SYSTEMS FROM A FUNCTIONAL PERSPECTIVE Financing & Accounting Systems SYSTEMDESCRIPTIONORGANIZATION- AL LEVEL Accounts receivable Tracks money owed the firmOperational BudgetingPrepares short-term budgetsManagement Profit planning Plans long-term profitsStrategic

13. 2.13 © 2006 by Prentice Hall Management Information Systems Management Information Systems Chapter 2 Information Systems in the Enterprise SYSTEMS FROM A FUNCTIONAL PERSPECTIVE Human Resource Systems SYSTEMDESCRIPTIONORGANIZATIONAL LEVEL Training and development Tracks employee training, skills, and performance appraisals Operational Compensation analysis Monitors the range and distribution of employee wages, salaries, and benefits Management Human resources planning Plans the long-term labor force needs of the organization Strategic

14. 2.14 © 2006 by Prentice Hall Management Information Systems Management Information Systems Chapter 2 Information Systems in the Enterprise Human Resource Systems: An Employee Recordkeeping System SYSTEMS FROM A FUNCTIONAL PERSPECTIVE

15. 2.15 © 2006 by Prentice Hall Management Information Systems Management Information Systems Chapter 2 Information Systems in the Enterprise Examples of Business Processes Manufacturing and production: Assembling product, checking quality, producing bills of materials Sales and marketing: Identifying customers, creating customer awareness, selling INTEGRATING FUNCTIONS AND BUSINESS PROCESSES: Introduction to Enterprise Applications

16. 2.16 © 2006 by Prentice Hall Management Information Systems Management Information Systems Chapter 2 Information Systems in the Enterprise Finance & accounting Finance & accounting: Paying creditors, creating financial statements, managing cash accountsPaying creditors, creating financial statements, managing cash accounts Human resources Human resources: Hiring employees, evaluating performance, enrolling employees in benefits plansHiring employees, evaluating performance, enrolling employees in benefits plans INTEGRATING FUNCTIONS AND BUSINESS PROCESSES: Introduction to Enterprise Applications Examples of Business Processes (Continued)

17. 2.17 © 2006 by Prentice Hall Management Information Systems Management Information Systems Chapter 2 Information Systems in the Enterprise Business Processes and Information Systems Cross-Functional Business Processes: Transcend boundary between sales, marketing, manufacturing, and research and developmentTranscend boundary between sales, marketing, manufacturing, and research and development Group employees from different functional specialties to a complete piece of workGroup employees from different functional specialties to a complete piece of work Example: Order Fulfillment Process INTEGRATING FUNCTIONS AND BUSINESS PROCESSES: Introduction to Enterprise Applications

18. 2.18 © 2006 by Prentice Hall Management Information Systems Management Information Systems Chapter 2 Information Systems in the Enterprise The Order Fulfillment Process INTEGRATING FUNCTIONS AND BUSINESS PROCESSES: Introduction to Enterprise Applications

19. 2.19 © 2006 by Prentice Hall Management Information Systems Management Information Systems Chapter 2 Information Systems in the Enterprise Systems for Enterprise-Wide Process Integration Enterprise applications: Designed to support organization-wide process coordination and integrationDesigned to support organization-wide process coordination and integration Cut across levels and functional areas of firmsCut across levels and functional areas of firms INTEGRATING FUNCTIONS AND BUSINESS PROCESSES: Introduction to Enterprise Applications

20. 2.20 © 2006 by Prentice Hall Consist of Consist of : Enterprise systems Supply chain management systems Customer relationship management systems Knowledge management systems Intranets Extranets Management Information Systems Management Information Systems Chapter 2 Information Systems in the Enterprise Systems for Enterprise-Wide Process Integration (Continued) INTEGRATING FUNCTIONS AND BUSINESS PROCESSES: Introduction to Enterprise Applications

21. 2.21 © 2006 by Prentice Hall Management Information Systems Management Information Systems Chapter 2 Information Systems in the Enterprise Enterprise Application Architecture INTEGRATING FUNCTIONS AND BUSINESS PROCESSES: Introduction to Enterprise Applications

22. 2.22 © 2006 by Prentice Hall Management Information Systems Management Information Systems Chapter 2 Information Systems in the Enterprise Enterprise Systems INTEGRATING FUNCTIONS AND BUSINESS PROCESSES: Introduction to Enterprise Applications

23. 2.23 © 2006 by Prentice Hall Management Information Systems Management Information Systems Chapter 2 Information Systems in the Enterprise Customer Relationship Management (CRM) INTEGRATING FUNCTIONS AND BUSINESS PROCESSES: Introduction to Enterprise Applications

24. 2.24 © 2006 by Prentice Hall Management Information Systems Management Information Systems Chapter 2 Information Systems in the Enterprise There are extraordinary opportunities to use information systems to achieve business value, and increase profitabilityThere are extraordinary opportunities to use information systems to achieve business value, and increase profitability MANAGEMENT OPPORTUNITIES, CHALLENGES, AND SOLUTIONS Management Opportunities: