1. Continuity of Medication Management Obtaining a Best Possible Medication History Hospital Presenter Month YYYY

2. What is a Best Possible Medication History (BPMH)?

3. What is a BPMH? An accurate and complete medication history, or as close as possible Uses at least one other source of medicines information to verify More comprehensive than a routine primary medication history

4. Contents of a BPMH Includes prescription, non-prescription and complementary medicines Details the following: -Medication name, strength, dose, route and frequency -How long the patient has been taking the medications -Patient’s understanding of indication for use -Any recently ceased or changed medications -Any allergies or adverse drug reactions

5. Why Take a BPMH? 10-67% of medication histories contain at least one error 1 Incomplete medication histories at the time of admission have been cited as the cause of at least 27% of prescribing errors in hospital 2 The most common error is the omission of a regularly used medicine 3 Around half of the medication errors that happen in hospital occur on admission or discharge 4 30% of these errors have the potential to cause harm 3,5

6. How to Obtain a BPMH

7. Obtaining a BPMH Collect a medication history -Patient/carer interview when possible AND/OR -Other sources of medicines information e.g. community healthcare provider Confirm the obtained information -Use a secondary source to verify the information OR -Using two or more sources of information to obtain and verify the medication history These two steps may occur in succession or concurrently

8. Sources of Medicines Information Sources may include: -Patient/carer interview (wherever possible) -GP medication list, referral letter, phone call -Patient medication list -Community pharmacy dispensing history -Residential Aged Care Facility (RACF) medication chart -Patient’s own medications, prescriptions or dose administration aids -Previous hospital discharge summary

9. Patient / Carer Interview Other sources of information should never replace a thorough patient and/or carer interview (if possible) For patients that bring in their own medication supply and/or a medication list, verify each medication and how they take it Important since patients: -Frequently take medications differently than what is prescribed on the medication label -May not update medication lists with newly initiated medications, dose changes or ceased medications -May not bring in or list all of their medications e.g. eye drops/inhalers

10. Structured, Systematic Process for Interview 1.Review relevant patient information 2.Introduce yourself and explain the purpose of the interview 3.Ask about previous adverse drug events or allergies 4.Ask about prescription, non-prescription and complementary medicines 5.Use a checklist 6.Assess patient’s understanding, attitude and adherence 7.Organise and document medicines information

11. 1. Review Patient Information Types of information that may be useful: -Age, gender, ethnic background/religion, social history -Ability to communicate, cognition, alertness -Previous medical history -Laboratory results or other findings -Presenting condition -Working diagnosis Identifies issues to focus during the interview Aids in prioritisation of patients if required

12. 2. Introduction Provide clear introduction Explain purpose of interview Respect patient’s right to decline interview Determine person responsible for administration and management of medicines Obtain patient consent before requesting information from other healthcare providers or carer

13. 3. Previous Allergies or Adverse Drug Events Document previous allergies or adverse drug events -On the National Inpatient Medication Chart (NIMC) -In the patient’s medical record according to hospital policy Document specifically: -Drug -Type of reaction -Date of reaction

14. 4. Prescription, Non-Prescription and Complementary Medications Obtain specific details of all medications -Name, strength, dose, route, frequency, duration and perceived indication -Any recently started, ceased or changed medications Hints Treat each medication separately i.e. obtain all information before moving onto the next medication Document as you go Do not rely on memory!

15. 4. Prescription, Non-Prescription and Complementary Medications Begin with open-ended questions -What medicines do you take? -What medicines do you take when you need? -Do you take any medicines for pain/to help with sleep/heartburn? Ask about medications for specific conditions identified from the medical history -What medicines do you take for you diabetes/high blood pressure? End with specific prompts -How often do you take your pain medicine? -Do you take that in the morning or at night?

16. 5. Use a Checklist To avoid omitting relevant details use a written or mental checklist Each patient’s perception of what a medicine is will vary Ask about: -Injectable medicines -Once weekly or intermittent medicines -Topical medicines e.g. eye drops, creams, patches -Puffers, sprays or inhalations -When needed medications for pain/sleep/constipation etc. -Oral contraceptives, hormone replacement -Social and recreational drugs

17. 6. Assess Patient’s Understanding, Attitude and Adherence Elicit patient’s understanding of: -Their illness -Indication of each medicine -Perceived effectiveness -Perceived problems attributable to medicines -Current monitoring of disease/medicine Assess adherence by asking: -People often have difficulty taking their medicines for one reason or another...Have you had any difficulty taking your medicines? -How often would you say you miss taking your medicines?

18. 7. Organise and Document Medicines Information Document the BPMH according to hospital policy -Front of the National Inpatient Medication Chart (NIMC) -Dedicated form e.g. NSW Medication Management Plan (MMP) -In the electronic medical record Ensure availability at point of care e.g. with the current NIMC Ensure the following details are clearly documented: -Patient details -Date (and time) of documentation -Name and contact details of clinician completing history -List of medicines (name, strength, dose, route, frequency, duration and indication) -Source/s of information -Information about previous adverse drug events or allergies -Recently started, ceased or changed medications

19. Use the BPMH to Reduce Adverse Events on Admission Prescribers should use the BPMH when determining the medications to be prescribed for the patient on admission -Considering each medicine in the BPMH, the patient and the presenting condition -Determining and documenting the plan for each medicine e.g. to continue, change dosage or frequency, withhold or cease

20. NSW Examples - Medication Errors Patient with HT on irbesartan 150mg. Charted for 300mg. Patient from RACF, notes indicate recent seizures. Regular clonazepam drops omitted. Patient with AF. All regular medications omitted, including digoxin. -Higher dose given -Patient hypotensive -Error rectified -Patient developed seizures during admission -Clonazepam charted -Seizures controlled -Patient developed rapid AF -Required IV digoxin -Subsequent patient death Error reached patient, and caused temporary harm Error reached patient, and caused temporary harm requiring intervention Error reached patient, and may have contributed to patient’s death

21. Patient / Carer Engagement Importance of carrying a current medication list Medication list options include: -Hand-written lists -Computer-generated lists or smart phone applications -Hospital-acquired medication cards or profiles -Consumer resources from other organisations e.g. NPS Inform patient that the list needs to be updated regularly, and include ALL medications taken or used

22. Common Pitfalls when Obtaining a BPMH

23. Patient / Carer Interview Patients on multiple medications may not recall all medications Non-English speaking patients Non-adherent patients may not reveal how they really take medications Acutely ill or confused patients unable to provide accurate or any information How to overcome pitfalls? -Ask family and/or carers where relevant and possible -Utilise an interpreter -Use a non-judgemental and open approach -Use other sources to gather information

24. GP Medication Lists / Referral Letters “86% of GP referral letters included a medication list with inaccurate information regarding medications taken and medication doses ” 6 Patients on multiple medications may not recall all medications Non-English speaking patients Non-adherent patients may not reveal how they really take medications Acutely ill or confused patients unable to provide accurate or any information How to overcome pitfalls? -Go through the list with the patient -Ask about medications other doctors may have prescribed or non-prescription items

25. Patient Medication Lists May not be updated -Medications newly initiated not added -Ceased medications not deleted May not contain all medications e.g. complementary, non- prescription, when required May not contain non-oral medications e.g. puffers, eye drops May indicate old dosage regimens that have changed How to overcome pitfalls? -Go through the list with the patient and ask about each medication -Ask what other medications they may take apart from the ones written

26. Community Pharmacy Dispensing History Patient may pick up medications from multiple pharmacies Patient may be taking medications differently to the directions in the dispensing record May contain ceased medications Does not contain non-prescription medications How to overcome pitfalls? -Ask about non-prescription items -Check if patient only uses one pharmacy -Go through the list with the patient

27. Nursing Home / Hostel Charts May contain ceased medications Sometimes illegible May not send all current charts How to overcome pitfalls? -Check dates on chart -Thoroughly check for ceased medications -Check with the pharmacy that supplies the nursing home/hostel

28. Patient’s Own Medications Some medications may be ceased Not all medications may be brought in Directions on labels may be incorrect Medication may be placed in incorrect packaging Relative’s medications may be brought in How to overcome pitfalls? -Check patient’s name on packaging -Ask the patient how they take each medication -Check contents -Check date of dispensing

29. Dose Administration Aids Does not contain non-oral medications May not contain all medications e.g. when needed, weekly medications, medications with special storage requirements May have more than one dose administration aid May not indicate the name and strength of what is inside How to overcome pitfalls? -Check contents against list if available -Ask about other medications not included in the dose administration aid -Ask who packs the dose administration aid

30. Previous Hospital Discharge Summaries May be outdated Changes may have occurred post-discharge May have been incorrect when completed How to overcome pitfalls? -Check dates -Confirm that changes have not been made post- discharge -Go through the list with the patient

31. How to overcome pitfalls... Consider: is it complete is it current is it what the patient is actually taking? Avoid relying on one source of information

32. Conclusion A BPMH is vital for ensuring continuity of care: -Helps reduce the risk of medication errors -Has patient safety and organisational benefits A dedicated form (e.g. MMP) may facilitate the process of documenting a BPMH Be aware of the limitations with sources of medicines information For more information on the MMP visit the ACSQHC website www.safetyandquality.gov.au www.safetyandquality.gov.au

33. References 1.Tam V, Knowles SR, Cornish PL, Fine N, Marchesano R, Etchells EE. Frequency, type and clinical importance of medication history errors at admission to hospital: a systematic review. CMAJ 2005;173:510-5. 2.Dobrzanski S, Hammond I, Khan G, Holdsworth H. The nature of hospital prescribing errors. Br J Clin Govern 2002;7:187-93. 3.Cornish PL, Knowles SR, Marchesano R, Tam V, Shadowitz S, Juurlink DN, Etchells EE. Unintended medication discrepancies at the time of hospital admission. Arch Interned 2005;165:424-9. 4.Sullivan C, Gleason KM, Rooney D, Groszek JM, Barnard C. Medication reconciliation in the acute care setting: opportunity and challenge for nursing. J Nurs Care Qual 2005;20:95-8. 5.Vira T, Colquhoun M, Etchells EE. Reconcilable differences: correcting medication errors at hospital admission and discharge. Qual Saf Health Care 2006;15:122-6. 6.Taylor S, Welch S, Harding A, Abbot L, Riyat B, Morrow M, et al. The general practitioner referral letter – Is the medication regimen accurate or not? [Unpublished article] 2009.

34. Bibliography 1. SHPA Committee of Specialty Practice in Clinical Pharmacy. SHPA standards of practice for clinical pharmacy. J Pharm Pract Res 2005;35 (2): 122-46. 2. Australian Pharmaceutical Advisory Council. Guiding principles to achieve continuity in medication management. Commonwealth of Australia 2005. Questions

35. Role Play The following role play can be used prior to the presentation and again after the presentation if time allows You will need a: -Volunteer as the interviewer -Facilitator as the patient (provide them with a list of medications)

36. A Case Mrs C.P. 78 year old female From home (independent) Presenting problem -Chest pain (7/10) -No history of IHD

37. Medical History Hypertension Diabetes Asthma Chronic back pain Osteoporosis

38. Undertake Role Play Audience to record medications during the role play Use the NSW MMP or equivalent form in use within the hospital

39. Compare List

40. Medications Aspirin 100mg mane Telmisartan 80mg mane Lantus 50 units nocte Novorapid 10 units tds Amlodipine 5mg mane Latanoprost (Xalatan) 1 drop each eye nocte Seretide 250/25microg 2 puffs bd Ventolin 100mcg prn (usually around 2 puffs BD) Panadol Osteo 2 tablets tds Rabeprazole 20mg daily

41. Medications Continued Buprenorphine Norspan patch 5mg weekly on Mondays Calcium 600mg nocte Cholecalciferol 1000 units mane Risedronate 35mg weekly on Sundays Glucosamine 1 bd Fish Oil 1 tds Movicol sachets 2 prn (usually once or twice a week)