1. Senior Design Lab Policies Presented by: Trey Murdoch CSC IT Staff

2. 8/22/2014 ●Trey Murdoch – Windows, Mac OSX, and iOS ●Jeremy Meeler – VMware, Networking, and Linux Interim ●Marhn Fullmer – Networking Lab Support ●Carlos Benavente – Web Designer, IT Manager ●Tyler Puckett -- Windows and Linux Desktop Support ●200 to 250 lab computers ●55 faculty ●15 staff ●Almost 2400 students ●Labs that service another 1200 CSC IT Staff

3. 8/22/2014 ●EB2 1203 - Virtual Teams (personal laptops and VMs) ●EB2 1222 - Desktop teams (projects done on local desktops) Virtual vs. Desktop

4. 8/22/2014 ●LAPTOP OS POLL ●VMs available upon request ●Students can reload the OS ●Full Console and Remote Access ●hosting services LAMP-based projects Virtual Teams

5. 8/22/2014 ●2 Desktops per team o Windows 8.1 Enterprise, 64-bit o MS Office 2013 ●VMs issued per resource request page o Server 2012 R2  UN/PW: adminuser o RHEL 6  UnityID/PW o Other OSes available ●Please do not mess with the Administrator account ●If not using VM, please let us know. Computers – New Projects

6. 8/22/2014 ●Windows (same login creds) ●Linux (please submit a resource request) Computers – Continued Projects

7. 8/22/2014 ●All machines are behind a firewall but have an external IP address ●Please do not mess with the firewalls in 1222 ●Port Forwarding through firewalls ●Remote Access – VPN Networking Setup

8. 8/22/2014 ●OS Loads we provide o Windows 8.1 (x86 and x64) with Office 2013 o Windows 7 (x86 and x64) with Office 2010 o Server 2012 R2 o Server 2008 R2 o Red Hat 6 Server and Desktop [preferred Linux distro] o Help available with other Linux distros [Ubuntu o Mac OS X 10.8, 10.9, 10.10 ●Please let us know BEFORE you reload your computer Changing Your OS

9. 8/22/2014 ●Applies to VMs and remote access to desktops ● Direct Connect (preferred) o connect directly to assigned VM: ie, sd-vm00.csc.ncsu.edu o RDP by default on port 4040 o SSH advised for Linux loads o works on campus (wireless) ●VPN is required when not using campus wireless o what is it? o connecting info available at vpn.ncsu.edu o detailed info here:  http://www.wolftech.ncsu.edu/support/support/NCSU_VPN o works on Mac and Windows o works on RHEL and Ubuntu as well o also version for iOS and some Android flavors All Teams -- Connecting 1

10. 8/22/2014 All Teams -- Connecting 2 ●vCenter (console access) o https://vcenter.csc.ncsu.edu o web client: turn machine on/off, adjust settings, console access o windows client: available but being deprecated o Must be on-campus or connected via VPN

11. 8/22/2014 ●Software installed by students o Freeware o Dreamspark/VMAP o The “Best Effort” Rule o No P2P file sharing ●Software requests from IT staff o Available Already:  Acrobat Professional  MS Office 2010 and 2013 o Software to buy o Installation problems o Software Recommendations ●University purchased software may NOT be installed on student owned laptops Additional Software

12. 8/22/2014 ●Virtual Machines (best option) ●Android Phone and Tablet Checkout ●Android Phone and Tablet Returns Additional Equipment - part1

13. 8/22/2014 iOS development - University Program ●Personal or University Mac ●University Owned iOS device only ●Please do NOT reload them ●Do NOT turn on “Find my iPad/iPhone” Additional Equipment - part2

14. 8/22/2014 ●Single Point of Contact per Ticket ●Resource Request form on CSC 492 website o This creates a Remedy “Ticket” and cc's your faculty advisor along with Ms. Heil ●You’ll receive an e-mail with your ticket number (from csc_help@ncsu.edu) csc_help@ncsu.edu o Reply to this e-mail to communicate with IT staff  You can see the ticket number in subject line  Marks the ticket as active in IT staff queue ●Please reply to IT staff e-mails ●Please DON’T e-mail IT staff directly. How to Get IT Help – part 1

15. 8/22/2014 ●If requesting software include the following: o Cost (if any) o Purpose o Web link o Why? ●Haven’t Heard Back? ○Make sure you received a ticket number ○Check your e-mail, we might be waiting on you ○After a few business days, e-mail us How to Get IT Help – part 2

16. In Summary: ●Use the resource request form ●Don’t E-mail IT directly ●Don’t Wait 6 weeks to follow up on IT e-mails 8/22/2014 Follow Directions

17. 8/22/2014 Follow Directions A POW B C D You made my day...Punk

18. 8/22/2014 Questions?