1. Project quality management Cody Ronning 3/23/2015

2. Outline Introduction Plan quality management Perform quality assurance Quality control Case study 2

3. Introduction Quality – Quality management – 3

4. Introduction Quality – The degree that a project fulfills the requirements Quality management – 4

5. Introduction Quality – The degree that a project fulfills the requirements Quality management – Creating and following policies and procedures to ensure that a project meets the requirements that were defined 5

6. Quality vs Grade Quality – The degree that a project fulfills the requirements Grade – 6

7. Quality vs Grade Quality – The degree that a project fulfills the requirements Grade – Category assigned to products or services having the same functional use but different technical characteristics 7

8. Quality vs Grade Quality – The degree that a project fulfills the requirements Grade – Category assigned to products or services having the same functional use but different technical characteristics Low quality product or service is generally always a problem. A low grade product may only mean that it does not have enough features. 8

9. Evolution of quality management 9 Basic quality control Little to no feedback to production A final inspection Basic quality control Little to no feedback to production A final inspection

10. Evolution of quality management 10 Quality efforts shift to production Attention to every stage of the process Quality efforts shift to production Attention to every stage of the process

11. Evolution of quality management 11 Quality is defined, planned and supervised Standards and guidelines Quality management systems embedded within the organization Quality is defined, planned and supervised Standards and guidelines Quality management systems embedded within the organization

12. Evolution of quality management 12 Customers, employees, process, society and stakeholder orientated. Philosophy encouraging companies to continuously improve quality in processes and products Customers, employees, process, society and stakeholder orientated. Philosophy encouraging companies to continuously improve quality in processes and products

13. Evolution of quality management 13 Six Sigma: Overall methodology driving business improvement DMAIC process: define, measure, analyze, improve and control Six Sigma: Overall methodology driving business improvement DMAIC process: define, measure, analyze, improve and control

14. Project quality management processes Plan quality management Perform quality assurance Control quality 14

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16. Outline Introduction Plan quality management Perform quality assurance Quality control Case study 16

17. Plan quality management 17

18. Plan quality management 18 Inputs – Project management plan – Stakeholder register – Risk register – Requirements documentation – Enterprise environmental factors – Organizational process assets

19. Plan quality management tools 19 Cost-benefit analysis Cost of quality Seven basic quality tools (7QC) Benchmarking Design of experiments Statistical sampling Meetings

20. Plan quality management tools 20 Cost of quality

21. Plan quality management tools 21 7QC Tools – Cause-and-effect diagrams – Flowcharts – Checksheets – Pareto diagrams – Histograms – Control charts – Scatter diagrams

22. Cause-and-effect diagram 22

23. Checksheets and pareto diagrams 23

24. Control charts 24

25. Plan quality management output 25 Quality management plan Process improvement plan Quality metrics Quality checklists

26. Outline Introduction Plan quality management Perform quality assurance Quality control Case study 26

27. Perform quality assurance 27

28. Perform quality assurance inputs 28 Quality management plan Process improvement plan Quality metrics Quality control measurements Project documents

29. Perform quality assurance tools 29 Tools from planning process Quality management and control tools Quality audits Process analysis – Affinity diagrams – Process decision program charts – Interrelationship digraphs – Tree diagrams – Prioritization matrices – Activity network diagrams – Matrix diagrams

30. Perform quality assurance output 30 Project management plan updates Project document updates Organizational process assets updates Change requests

31. Outline Introduction Plan quality management Perform quality assurance Quality control Case study 31

32. Quality control 32

33. Quality control inputs 33 Project management plan Quality metrics Quality checklists Work performance data Approved change requests Deliverables Project documents

34. Quality control tools 34 Seven quality tools Statistical sampling Inspection Approved change requests review

35. Quality control outputs 35 Quality control measurements Validated changes Verified deliverables Work performance information Change requests Project management plan updates

36. Project quality management processes Plan quality management Perform quality assurance Control quality 36

37. Outline Introduction Plan quality management Perform quality assurance Quality control Case study 37

38. Project quality case study Case study on improving quality management of W company’s new product development – Jiangping Wan – Ming Zeng – June 1, 2013 – South China University of Technology 38

39. Case study processes Analysis of current situation (baseline) Improvement study and implementation Monitoring implementation for success analysis 39

40. W companies background 20 years of business Located in China with offices world wide Innovative technology 40

41. Analysis of current situation Activities must follow companies quality policy – Defect rate from major design is zero – System quality score above 90% – Product failure less than 10% – Customer satisfaction greater than 93% 41

42. Problem identification 1.Reliability performance of new products is poor 2.Quality of products is low due to rapid development 3.Performance of purchased products is low 4.Customer complaints have increased over time 5.Quality organization can’t support all of the business 6.Roles of quality management not defined 7.Organizational structure does not adequately support quality groups 8.Quality management activities are not clear 9.Processes do not integrate well with quality management 10.Evaluation of system not well defined 42

43. Problem identification 11.Design standards are not well defined 12.New product quality standards not well defined 13.Quality target decomposition mechanism problems 14.Project planning and kickoff phase lacks management 15.Lack of monitoring and evaluation mechanism 16.Management of new product project data is weak 17.Quality resources not fully utilized 18.Lacking support of IT tools for quality management 19.Engineering methods are not concurrent throughout the company. 20. Quality awareness between employees is poor 43

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45. Results from cause and effect 31 causes revealed Performed cluster analysis and found 7 influencing factors ranked by company experts using the expert scoring method 45

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48. Quality management improvement scheme Reinforce construction, implementation of the quality organization Introduce complete quality management system for new product development Intensify training to promote quality consciousness Upgrade management of suppliers quality control Improve resource utilization efficiency 48

49. Integrated portfolio management team 49

50. Organizational structure quality activities of new product development 50

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52. Reference J. Wan and M. Zeng, "Case Study on Improving Quality Management of W Company’s New Product Development Project," Technology and Investment, Vol. 4 No. 3, 2013, pp. 153-163. 52

53. Project quality management Thank you for your time Questions and feedback are welcome 53