1. Learn to Listen! Listening Skills for Managers and their Staff
Patrick R. Williams, Ph.D.

2. The Opportunity
Managers are typically subject matter experts, authority figures and project managers. As such, they spend a lot of time giving out information.
But how much time do you spend taking in information? Professional listening may be the most important and under-utilized skill in the manager’s communications tool-kit.

3. The Value of Listening
All successful communications begins with one act – the same act
Research
Interviewing
Meeting planning
Performance reviews
Operations improvement

4. Today’s Agenda At this teleseminar you will learn how to:
Identify key listening skills
Use listening skills in your daily work
Deploy listening skills to advance your career

5. Who Is a Good Listener? A checklist
The person who writes learns twice