1. 2010 MUSC Excellence Faculty/Staff Survey Leadership Development Institute July 23, 2010

2. Survey Sent to Faculty and Staff of University ▫Not COM and F&A n=788 555 completions (entire or partial) ≈ 70% 28 multiple choice questions 2 open-ended questions

3. Question Categories Environment, Morale and Job Satisfaction MUSC Excellence Relationship with supervisor Human Resources Focus Compensation

4. Service Determine Key Sustainable Financial Metrics for each academic unit by that links unit goals to clearly identified unit Assess the viability of an RCM model for the University PeopleQualityFinanceGrowth University Achieve Pass Rate on licensure, credentialing, or board exams of 96% Achieve 95% graduation rate within each program Achieve E- Value score of 4.2 or higher for ‘students satisfied with faculty eff. as teacher’ Faculty & Staff ‘believe their environment is conducive to performing high quality research and scholarship at 84% or higher Achieve top 50% ranking for total funding of research as compared to ‘peer institutions’ Graduating students believe they made the RIGHT choice in selecting MUSC at 90% or higher or would choose this experience again Develop Baseline - Current students believe they are receiving a high quality education at __% or higher Each unit will define what service satisfaction is and how it will be measured by March 2010. Develop Baseline - Achieve __% patient satisfaction or higher in faculty clinical practice settings As we begin our pursuits in Excellence – we will be striving to reach or exceed the top quartile in most key areas (some yet unmeasured as indicated below). Once benchmark data are available, we will establish step goals to move us upwards at all times. Develop an institutional infrastructure and platform for the delivery of international education programs 75% of students agree their understanding of the contributions of other professionals to health care delivery or research increased through their experience at MUSC. Faculty made right choice in selecting MUSC at 90% or higher 90% of Staff pleased to be working at MUSC 90% faculty, staff, & students evaluate MUSC’s culture as valuing diversity 5% overall improvement in employee recognition score

5. * p<.05 = Goal  I made the right choice in selecting MUSC.  I am pleased to be working at MUSC. Environment, Morale and Job Satisfaction 100% Office of the President Office of the VP for Academic Affairs & Provost Division of Education and Student Life Office of Associate Provost for Research University Libraries and Learning Resources 100% Office of Development College of Graduate Studies College of Pharmacy

6. * p<.05 = Goal  I believe the MUSC’s culture values diversity.  I believe that my environment is conducive to performing high quality research and scholarship.  I feel part of a team that is working toward a common goal.  Good performance is recognized in my work area.  If I know of a good person looking for a job in our industry, I would refer him or her here.  I feel my physical work environment is conducive to a productive workload.  Overall, I am satisfied with my job. Environment, Morale and Job Satisfaction 100% Office of Associate Provost for Research Office of Development College of Graduate Studies 93.8% Office of Associate Provost for Research 92% College of Nursing 89.2% College of Nursing 100% Office of Development 91.3% Office of the President 96.8% Office of Development

7. * p<.05  I understand why MUSC Excellence is important to our University.  I believe that MUSC Excellence is making a positive difference. MUSC Excellence 4.28 College of Health Professions 3.91 College of Nursing

8. * p<.05  My immediate supervisor communicates our department/College’s goals and objectives effectively.  General communication from my immediate supervisor is timely and relevant.  My immediate supervisor treats me with respect.  My immediate supervisor recognizes the efforts of individuals.  My immediate supervisor sets a good, positive and professional example in our workplace. Relationship with supervisor 4.41 College of Nursing 4.43 College of Nursing 4.52 College of Nursing 4.41 College of Nursing 4.49 College of Nursing

9. * p<.05  The people I work with cooperate and work as a team.  My immediate supervisor encourages me to develop my job skills.  I feel that performance evaluations are fair.  I have a safe workplace.  My immediate supervisor cares about me.  I have adequate tools and resources to do my job.  My department/College provides adequate ongoing training I need to perform my job. Human Resources Focus 4.42 Office of the VP for Academic Affairs & Provost 4.34 College of Nursing 4.32 College of Nursing 4.61 Office of the VP for Academic Affairs & Provost 4.40 College of Nursing 4.14 College of Health Professions 3.86 College of Health Professions