1. SPA Programme outline
16/04/2017
Case study: Hartpury College Admissions Policy and the QAA Quality Code – Are you ready? Paul Featonby, Director of Admissions and Enquiries, Hartpury College

2. Head of Admissions and Enquiries
Paul Featonby
Head of Admissions and Enquiries

3. Overall approach Aim was good practice
SPA Good Practice Checklist RAG analysis
Hartpury HE Admissions Policy Audit Sheet
Reference No.
Policy Statement / Artefact
Detail (If applicable)
RAG Status
Audit Assessment
Recommended Corrective Actions
Action
Action Owner
Core admissions policy (§4.2)
4.2.3
Commitment to applicants and the application process, transparency, consistency and providing a good quality applicant experience G
4.2.4
Commitment to equal consideration of all ‘on time’ applicants- covered ok
4.2.5
Support at a senior level for recruitment, admissions and WP A
4.2.6
What qualifications, knowledge, qualities and skills applicants should have
4.2.7
How you assess merit and potential
4.2.8
How applications are considered and assessed, where responsibility for decision-making lies, and likely timescales for different stages of the application process-
4.2.9
Commitment to handling complaints, appeals and reviews of admission decisions appropriately, professionally and within a given framework

4. Overall approach Workshops for process and procedures
Enquiries and pre-application
Application
Confirmation, Clearing, and enrolment
International
Part Time
Student Support and Disability
QAA code mapping GAP analysis
Self Evaluation Document and evidence

5. Key themes No major changes
Linkage to university strategy and resourcing
Customer journey, end to end supporting informed choices
Sign posting for various stakeholder groups
Accessibility of information
Signposting other information
Provision of information
Public information policy,
Policy and process
Roles
Transparent entry requirements and no unnecessary barriers
Feedback, monitoring and reviewing
Student feedback
Benchmarking – use of SPA

6. Lessons Learned Start early and compile evidence as you go along
Use stakeholders in the process
Use existing material, QAA, SPA checklist and quality code itself
Think end to end and use the customer lens
Not just an assessment – make it more that that

7. Quality Code Mapping

8. Questions
Paul Featonby