1. Mail Network Optimization Project
MNOP
Mail Network Optimization Project

2. Before MNOP No effective monitoring mechanism on Mails
Ignorance to Mails
No clear mapping of Post offices with the Mail offices & no proper routing of mails -
One Post office linked with more than one Mail office
Mannargudi HO with Thanjavur RMS, Kumbakonam RMS and Tiruvarur Sorting.
Kanchipuram HO linked with Chengalpattu RMS and Arakonam RMS
Tiruvallur Ho linked with Chennai , Arakonam RMS and Chengalpattu RMS

3. Before MNOP
Closing of Post office bags by different mail offices. For example
Chennai GPO gets bag closed by all the Mail offices
Similarly, Coimbatore HO / Salem HO / Madurai HO / Trichy HO / Pondicherry HO (important HOs in the Circle) get bags closed by all the mail offices in the respective region.
This lead to increase in
Number of bags handling
Missents

4. Before MNOP
No control over closing of bags by Mail offices to Post offices in other Districts / Circles
Closing of un-justified bags having no delivery advantage for all the Mail offices in the Home Circle
Closing of bags by Speed Post Concentration Centre – 315 centres to each other
Leading to
Huge number of bags handling in TMOs / Mail offices / Sections
Shortage of bags

5. Before MNOP Unnecessary payment to Air carriers
Track and trace for only about 30% of SPAs
No track and trace facility for Registered Mails
Complaints were at it’s peak
No standard practices in operations across all handling units
No standardized equipments
Less concentration on improvement of Look and Feel of the Mail Offices

6. Objectives (Why MNOP?) To ……….
Resolve Structural issues in Mail operations.
Reduce the flow of mail between different centres / offices
Use the best practices used globally, in India Post.
Ensure consistency and reliability
Bring Transparency & Accountability in Mail Operations by MIS

7. Scope of the Project
Optimise India Post’s mail network from collection to delivery
Standardise processes with focus on quality improvement and reduction in complexity
Establish an effective performance manage-ment structure using KPIs and regular reviews
Improve India Post's appearance to make it more trustworthy and reliable for customers
Broad approach to upgrade processing facilities and improve working conditions for employees
Make staff and customers proud of being associated with India Post

8. Implementation Speed Post International Mails
First Class (Registered & Unregistered) Mails
Second Class Mails
Parcels
Express Parcels

9. Implementation Speed Post - 10.11.2010 First Class Mails - 15.02.2012
Second Class Mails
Parcels
Express Parcels

10. Processing Centres Sorting Hubs / Mail Processing Offices introduced
National Sorting Hubs (NSH), Level–1 (L-1) Mail Offices, Parcel Hubs (PH) & Express Parcel Hubs (EPH) – to handle mails across the country and circle along with the post offices mapped
Intra Circle Hubs (ICH), Level–2 (L-2) Mail Offices , Parcel Hubs (PH) & Express Parcel Hubs (EPH) handle mails across the circles along with the Post Offices mapped

11. Processing Centres Mail Processing Centres were optimized as follows.
Mail Item
Number of NSHs / L-1 offices / PH / EPH
Number of ICHs / L-2 office / PHs / EPH
Speed Post
89 NSHs
145 ICHs
First Class & Registered Mails
89 L-1 Offices
244 L-2 Offices
Second Class Mails
86 L-1 Offices
241 L-2 Offices
Parcel
86 L-1 PH
241 L-2 PH
Express Parcel
41 L-1 EPH

12. Closing Pattern under MNOP
Mail flows
Post Office
Post Office
Post Office
Post Office
Level-1 sorting centre
Level-1 sorting centre
Level-2 sorting centre
Level-2 sorting centre
Level-2 sorting centre
Level-2 sorting centre
Post Office
Post Office
Post Office
Post Office
Post Office
Post Office
Post Office
Post Office
SOURCE: Mail Network Optimisation Project

13. Mail Flow Your office L-1 (Mail Office / PH / EPH) Other L-1 Offices
L-2 Offices within Circle
Post Offices

14. L-1 & L-2 Offices within Circle
Mail Flow
L-1 & L-2 Offices within Circle
Your office
L-2 (Mail Office / PH )
Post Offices

15. ICH mapped with parent NSH
Mail Flow
Other NSH
Your office
NSH
ICH within Circle
Post Offices
Post Offices
ICH mapped with parent NSH

16. NSHs & ICHs within Circle
Mail Flow
NSHs & ICHs within Circle
Your office
ICH
Post Offices

17. Mail Flow Post Offices Post Offices
Other than Parent SH / MO / PH / EPH
Parent NSH & ICH
Parent L-1 or L-2 MO / PH / EPH

18. Performance Monitoring
KPI Websites
For Speed Post
For First Class & Parcels Mails OR
From – Employee Corner – Speednet – KPI
India Post

19. Speed Post Performance Tools

23. Home Screen

24. Activity Trainees to log into the MIS site and check the MIS User Name
India Post

25. Registered Mails & Parcels (Express Parcel, Business Parcel & Regd
Registered Mails & Parcels (Express Parcel, Business Parcel & Regd. Parcel) Performance Tool

26. Login Screen

27. Home Screen

28. Registered Mail Reports

29. Performance Monitoring
Key Performance Indicators
D+X TD & NTD
Missorts TD & NTD
Full Scan Compliance TD & NTD
Inbound Operation Performance
% of TD articles without delivery scan
Even after expiry of 5 days from booking
Missing Pincodes
Bags without proper bag labels
Duplicate barcodes

30. Performance Monitoring through Video Conference
Fortnightly video conference on MNOP chaired by Secretary and joined by Circle Heads from their respective locations
Performance of all circles are analysed in detail, circles asked to take remedial action 30

31. All India Performance (Speed Post) – June 2014
Source : MNOP VC_

32. Speed Post – End to End Online Tracking
Source : MNOP VC_

33. Speed Post having no delivery information (June – 2014)
Source : MNOP VC_

34. Performance of National Sorting Hub
Source : MNOP VC_

35. End to End Online Tracking of RLs
Source : MNOP VC_

36. Registered Articles having no delivery information (for articles booked in June – 2014)
Source : MNOP VC_

37. Registered Articles – Transit Time Review
Source : MNOP VC_

38. Express Parcels – Transit Time Review
Source : MNOP VC_

39. Business Parcels – Transit Time Review
Source : MNOP VC_

40. KPIs – Ways to improve Track & Trace few SPAs / RLs every day
Analyze the article movement
If delay, locate point of delay
See the Bag Tracking Reports
Analyze the bag movement
Review mail arrangement
Take up the matter with destination hubs

41. KPIs – Ways to improve Avoid missorting Avoid wrong bagging
If required, arrange sorting practice at workplace
Avoid wrong bagging
Avoid wrong despatch
Perform standard process in Speednet / R-Net / Parcel Net
Ensure successful Speednet / RNet communication
Avoid set to set / day to day transfer of mails

42. KPIs – Ways to improve Avoid usage of wrong bag labels
Avoid usage of duplicate barcodes / bag labels
Avoid booking without correct pincode

43. After MNOP Track and Trace – 90% of SPAs
Track and Trace of Registered Letters & Parcels introduced and getting improved
Transparency in Mail Movement
Effective Mail Monitoring
Reduction in handling of bags
Enhancement of Look & Feel in Mail Offices

44. After MNOP (Look & Feel) (Hubli RMS)

45. Activity
Trainees to log into the MIS site and check the various MIS available
URL is
Username: ptcmysore
Password: ptcmys123*
India Post

46. Activity
Trainees to log into the Rnet MIS site and check the various MIS available
URL is
Username: ptcmysore
Password: ptcmysore12345*
India Post