1. Pertemuan 3 Communicating in a World of Diversity Matakuliah: J0012/ Komunikasi Bisnis I Tahun : 2008

2. Bina Nusantara Communication in a Diverse World Multicultural Diversity Intercultural Communication Individual Characteristics Individual Experiences Cultural Backgrounds Cultural Differences

3. Bina Nusantara Opportunities in a Global Marketplace New Customers New Labor Sources New Job Possibilities

4. Bina Nusantara Challenges of Intercultural Communication Values and Beliefs Nonverbal Signals Employee Motivation Employee Communication Harmony and Cooperation Perception Patterns Language Usage

5. Bina Nusantara Enhancing Sensitivity to Culture and Diversity The U.S. Business Culture Variations in a Diverse World Ethnocentrism & Stereotyping The Concept of Culture

6. Bina Nusantara Characteristics of Cultures Assumptions Thought Behavior Communication AutomaticAutomaticCoherentCoherentCompleteComplete

7. Bina Nusantara Negative Cultural Attitudes EthnocentrismEthnocentrism XenophobiaXenophobia StereotypingStereotyping

8. Bina Nusantara Cultural Pluralism Accept Distinctions Accept Distinctions Avoid Assumptions Avoid Assumptions Avoid Judgments Avoid Judgments

9. Bina Nusantara Recognizing Variations in a Diverse World Contextual Legal and Ethical Legal and Ethical Social Nonverbal Age Gender Religion Ability

10. Bina Nusantara Social Behavior Differences Work and Success Roles and Status Use of Manners Concepts of time

11. Bina Nusantara Nonverbal Differences Greetings and Touching Personal Space Facial Expressions Eye Contact Posture Formality

12. Bina Nusantara Gender Differences Existing Workplace Cultures Existing Workplace Cultures Styles of Communication Styles of Communication

13. Bina Nusantara Improving Intercultural Communication Skills Be a careful listener Speak and write clearly Study cultures and languages Respect communication styles Use interpreters or translators Help others adapt to your culture

14. Bina Nusantara Studying Cultures Social Customs Clothing and Food Political Patterns Religion and Folk Beliefs Business and Economics Ethics, Values, and Laws

15. Bina Nusantara Learning Languages FacilitateCommunication Promote Business Relationships

16. Bina Nusantara Respecting Communication Preferences Degree of Formality Level of Directness Writing or Speaking

17. Bina Nusantara Intercultural Conversations Speak clearly Rephrase if needed Seek feedback Don’t patronize Check understanding

18. Bina Nusantara Listening Carefully Vocal Patterns AskQuestionsShowRespectPitchPitchToneToneSpeedSpeedVolumeVolume