1. What is culture? valuesnorms n a set of values and norms? n mental programming? n a way of solving problems?

2. Culture and communication It is forbidden to steal hotel towels please. If you are not a person to do such a thing please not read this notice.

3. John Mole Mind Your Manners The Culture triangle Communication LeadershipOrganization

4. Richard Gesteland Cross-Cultural Business Behavior  Deal-focused cultures  Relationship-focused cultures

5. Beware of stereotypes n sometimes necessary? useful? dangerous? n tell us about other cultures or our own?

6. Levels of culture Individual level Branch culture Corporate culture National culture