1. Career Center Services Workshops (Open and Classroom-based) Workshops (Open and Classroom-based) Résumé writing Résumé writing Career exploration Career exploration Personality style and career choice Personality style and career choice Identifying and marketing your skills Identifying and marketing your skills Perfecting interview skills Perfecting interview skills Job search strategies Job search strategies Individualized Career Counseling Sessions Individualized Career Counseling Sessions Job Search Assistance Job Search Assistance Résumé and interviewing critique sessions Résumé and interviewing critique sessions Four job fairs per year Four job fairs per year

2. Community College Survey of Student Engagement (CCSSE) Assists members institutions gather information about the quality of their educational practices Assists members institutions gather information about the quality of their educational practices Compares results with a cohort of other community colleges of similar size and characteristics Compares results with a cohort of other community colleges of similar size and characteristics Helps institutions analyze and interpret data Helps institutions analyze and interpret data

3. The Problem: Survey Results According to a 2007 survey of BCC students: Very few reported using career counseling and job placement services Very few reported using career counseling and job placement services Few students reported satisfaction with the services they received Few students reported satisfaction with the services they received Many students feel these services are important Many students feel these services are important

4. UseSatisfactionImportance Academic Advising/planning 53%67%88% Career Counseling 18%33%72% Job placement assistance 7%17%63% Peer or other tutoring 22%36%68% Skills labs (writing, math, etc.) 33%46%73% Child care 3%10%46% Financial aid advising 38%45%78% Computer lab 54%65%80% Student Organizations 12%23%57% Transfer credit assistance 26%33%73% Services to student with disabilities 7%15%58% Source: 2007 Community College Survey of Student Engagement (CCSSE) Student and Academic Support Services Survey Results

5. Survey Results vs. Staff Perceptions 1. Students not associating the services they receive with the Career Center. 2. Students don’t know we exist. “I thought you were just a teacher who just goes around talking with students about résumés and things like that.” -Graphic Arts student, talking to my boss “I’ve been coming here for four years and I didn’t know there was a Career Center. Where is it?” -Graphic Arts student

6. Action Research Governing Question In what ways can we increase the usage of career planning and job placement services? Informing (e.g., new students) Informing (e.g., new students) Raising awareness Raising awareness Addressing other challenges Addressing other challenges

7. Illuminating the Past

8. Why is this important? Retention rates Retention rates BCC loses about 1/3 of its full-time students and 1/2 of part-time students in the first year. Only 6% of these transfer to other schools. These figures are representative of most community colleges.* BCC loses about 1/3 of its full-time students and 1/2 of part-time students in the first year. Only 6% of these transfer to other schools. These figures are representative of most community colleges.* Studies show that students who use support services in the first years are less likely to drop out. Studies show that students who use support services in the first years are less likely to drop out. * Source: FYI

9. Some Possible Causes Identity Crisis – Multiple names Identity Crisis – Multiple names Signage Signage Disengaged faculty Disengaged faculty Inadequate introduction at workshops Inadequate introduction at workshops Multiple moves: students don’t know where we’re located Multiple moves: students don’t know where we’re located Students not making connections Students not making connections Bland “vanilla ice cream” outreach materials Bland “vanilla ice cream” outreach materials

10. Planning Phase

11. AR Governing Question In what ways can we increase the usage of (and satisfaction with) career planning and job placement services at BCC?

12. Constituency-Building Coordinator of Career Planning (My boss) Coordinator of Career Planning (My boss) Director of Counseling Director of Counseling Director of College Communications Director of College Communications Program Coordinator, Animation, Graphic Design & Web Design Program Coordinator, Animation, Graphic Design & Web Design Studio Design Class / “Creative Director” Studio Design Class / “Creative Director” Vice President of Institutional Research, Planning & Assessment Vice President of Institutional Research, Planning & Assessment Faculty Faculty

13. Graphic Design Studio Class Events Calendar – making the connections Events Calendar – making the connections Disengaged faculty Disengaged faculty Career Center is the client Career Center is the client Design Brief Design Brief Contest: $50 gift certificate to bookstore Contest: $50 gift certificate to bookstore

14. Director of Communications Agreed that numbers are excessively low Agreed that numbers are excessively low Logo might provide visual association Logo might provide visual association Create a useful, inexpensive marketing tool (e.g., bookmark) Create a useful, inexpensive marketing tool (e.g., bookmark) Internal use only / unified identity Internal use only / unified identity “Studio Design Project” vs. “Contest” “Studio Design Project” vs. “Contest” E-newsletter E-newsletter

15. The Plan Boss delivers workshop as usual Boss delivers workshop as usual I visit classroom one week later and survey students using a Critical Incident Survey: I visit classroom one week later and survey students using a Critical Incident Survey: Who was here? Who was here? What is the name of the department that he/she represents? What is the name of the department that he/she represents? What services does this department offer? What services does this department offer? Where is this office located? Where is this office located?

16. The Plan (continued) Give bookmarks out first Give bookmarks out first Identical introduction Identical introduction Administer identical survey Administer identical survey Change will be measured by the results we get Change will be measured by the results we get

17. Evaluation With all else the same, will the distribution of bookmarks prior to a classroom-based workshop help students retain information about our services? Will this strategy ultimately lead to increased usage of our services?