1. Supporting Knowledge Work Chapter 13 Information Systems Management In Practice 6E McNurlin & Sprague

2. 2 Introduction Tacit Knowledge vs. Explicit Knowledge

3. 3 Model for Managing Knowledge

4. 4  Building Human Capital  Knowledge Creation and Capture  CASE EXAMPLE: Buckman Labs  Knowledge Absorption and Reuse  CASE EXAMPLE: BP

5. 5 Model for Managing Knowledge  Building Human Capital  Knowledge Creation and Capture  CASE EXAMPLE: Buckman Labs  Knowledge Absorption and Reuse  CASE EXAMPLE: BP

6. 6 Model for Managing Knowledge  Building Structural Capital  Knowledge Organization and Categorization  CASE EXAMPLE: A Pharmaceutical Company  CASE EXAMPLE: Skandia Future Centers

7. 7 Model for Managing Knowledge  Building Structural Capital  Knowledge Organization and Categorization  CASE EXAMPLE: A Pharmaceutical Company  CASE EXAMPLE: Skandia Future Centers

8. 8 Model for Managing Knowledge  Building Structural Capital  Knowledge Distribution and Access  CASE EXAMPLE: A U.S. Energy Company

9. 9 Model for Managing Knowledge  Building Customer Capital  CASE EXAMPLE: A North American Bank

10. 10 Culture of Knowledge Management  Behavioral Red Flags

11. 11 Culture of Knowledge Management  A Good Knowledge Management System  CASE EXAMPLE: Partners Healthcare System

12. 12 Intellectual Capital Issues  Value Issues  Usage Issues  Sharing Issues

13. 13 Intellectual Capital Issues  Value Issues  Usage Issues  Sharing Issues

14. 14 Intellectual Capital Issues  Value Issues  Usage Issues  Sharing Issues

15. 15 Computer Ethics  Information Privacy  Intellectual Property Rights  Legal Jurisdiction  Online Contracting

16. 16 Computer Ethics  Information Privacy  Intellectual Property Rights  Legal Jurisdiction  Online Contracting

17. 17 Computer Ethics  Information Privacy  Intellectual Property Rights  Legal Jurisdiction  Online Contracting

18. 18 Computer Ethics  Information Privacy  Intellectual Property Rights  Legal Jurisdiction  Online Contracting

19. 19 Computer Ethics  Information Privacy  Intellectual Property Rights  Legal Jurisdiction  Online Contracting

20. 20 Conclusion Delicate Balance of Ethical Issues

21. 21 PART IV Discussion Case How Should Lego Protect Its Trademark, Operating System, and Applications?