1. CTS-CAO Communications Forum CTS-CAO Communications Forum October 18 th, 2007

2. CTS-CAO Communications Forum Opening Statements, Security Audit, and Disaster Recovery Campus Services Web Portal Update Voice Applications Overview Bruin OnLine Update Q&A/Feedback Session Agenda

3. CTS-CAO Communications Forum Opening Statements, Security Audit, Disaster Recovery Mike Schilling, CTS Director

4. CTS-CAO Communications Forum Campus Services Web Portal Update http://map.ais.ucla.edu/portal/site/UCLA Greg Partipilo, Project Manager, Administrative Information Systems (AIS) http://map.ais.ucla.edu/portal/site/UCLA

5. CTS-CAO Communications Forum Voice Applications Overview Tim Garrett, CTS Voice Network Operations Manager

6. CTS-CAO Communications Forum Call Processing Overview  VoiceMail/Unified Messaging (VM/UM)  Auto Attendant (AA)  Fax Server (FS)  Directory Number Integrated Voice Response (DN IVR) number referral  Automatic Call Distribution (ACD)

7. CTS-CAO Communications Forum Current Call Processing Applications  Meridian Service Module (MSM), installed in 1993 with existing 5,000 VM users, migrated from Dial VM system  Octel VMX cabinets installed in 1991 for Auto Attendant applications  Fax server limited deployment  DN IVR provided by in-house developed application  ACD provided by MSL-100 host switches

8. CTS-CAO Communications Forum New VM/UM/AA/FS DN IVR Call Processing Applications RFPs developed and released:  RFPs evaluated and awarded to Applied Voice and Speech Technologies (AVST) Installation prep work 90% completed:  New server cabinets, electrical power panels for DC to AC invertors, network connectivity, IP addressing, domain name, e-Mail account, power distribution centers

9. CTS-CAO Communications Forum New VM/UM/AA/FS DN IVR Call Processing Applications (cont.)  Installation starts 10/16/07  Completion 11/16/07  Beta Testing 11/19/07 – 03/08  RRUMC VM beta users programmed by 12/14/07  CTS live VM beta users migrated 01/08  Designated VM beta campus end-users migrated 02/08  End of beta testing 3/08  Migration of existing 15,000 end-users by 04/30/08  Emulation of existing VM telephone user interface (TUI)  Access numbers will remain same x52222 – 222, x46666, 800 number  Existing VM platform available for designated period after migration for retrieval of stored messages

10. CTS-CAO Communications Forum Unified Messaging – Fax Server  Beta deployment to CTS and Enterprise Messaging end-users prior to VM migration  Fee for service  Receive VM on e-mail via Wav file  Respond to VM via e-Mail  Delivery of faxes to desktop with and without UM  Find me – follow me

11. CTS-CAO Communications Forum Auto Attendant – DN IVR  Migration of applications will not be ‘flash cut’; instead, individually migrated.  Mutare DN IVR – Leading manufacturer of speech recognition platforms.

12. CTS-CAO Communications Forum ACD  RFP developed, bidders response due 10/22/07  Currently deployed as part of MSL-100 platform  ACD solution will support traditional voice and VoIP  Features include: Remote agents Web agents Chat Skills-based routing

13. CTS-CAO Communications Forum Advantages  Common database simplifies programming, training and maintenance support  Latest technology provides ability to support new applications and features for end-users  Reduces cost of maintenance contracts

14. CTS-CAO Communications Forum Bruin OnLine Update Eugene Acosta, Bruin OnLine Manager

15. CTS-CAO Communications Forum Questions? Thank you for attending