1. Quality Improvement in the Emergency Department Creating the culture so it’s second nature Jonathan A. Edlow, MD Associate Professor of Medicine Harvard Medical School

2. Function of the ED Clinical care of patients Teaching Research Primary mission: to give the best possible clinical care for every patient To do this, one must continually improve

3. Creating the Culture Must be a priority for departmental leadership It must be easy to come forward with a problem –All providers must feel empowered to do so –Nothing punitive and no blame assigned (unless the process ultimately finds that) Data should be easy to gather Problem-solving must be done as a group, with appropriate representatives from various groups NE TIREZ PAS DE CONCLUSIONS HÂTIVES

4. Emergency Department (ED) Basic statistics 53,000 patients per year 30% arrive by ambulance (or helicopter) 33% admitted 5% admitted to an ICU 8% admitted to an ED-based observation unit

5. Cardiology Psychiatry Internal Medicine Hospital Administration Surgery Clinical LaboratoryRadiology ED Neurology Obstetrics-Gynecology Pre-hospital

6. Structure of QA in the ED Doctor or nurse complaints Patient complaints Automatic QA trigger Regulatory mandated metric Emergency Department QA Committee Hospital QA committee Chief of Emergency Medicine ED Management Team Hospital Legal Insurance company Patient complaint committee

7. Patient Care Advisory Committee Hospital Board of Directors Massachusetts Board of Registration of Medicine

8. Try to simplify data collection

9. Collecting data

10. QA “flags” over time

11. STEMI process improvement Percutaneous Coronary Intervention (PCI) Received Within 90 Minutes of Hospital Arrival

12. The Problem Percentage under 90 minutes BIDMC

13. Goals Multi-disciplinary review the cause of delay for patients with Acute Myocardial Infarctions requiring primary angioplasty Implement a standard treatment protocol utilizing current evidence-based medicine and AHA Guidelines. Increase percentage of AMI patients who receive primary angioplasty within 90 minutes of hospital presentation to 75%

14. Key Metrics Analysis of delay points in the workflow from ED to Cardiac Catheterization Lab Door to initial ECG (Goal: 8 minutes) Door to Cath team notified (Goal: 15 minutes) Door to Departure to Cath Lab (Goal: 45 minutes) Door to PCI (Goal: 90 minutes)

15. Who does the ECG and when? Who reads the ECG and when?

16. Admitting Interventional Cardiology Attending Interventional Cardiology Fellow Cath lab technician Cath lab nurse Security CCU resource nurse CODE STEMI TIME:__________ Cardiology notified of STEMI: 617- CARDIAC

17. Simplify the Process

18. Simplify and Standardize the Process  All medications listed on a pre-printed single order sheet with dosages, and potential contra-indications The medications are all grouped together in PYXIS; just enter STEMI to automatically be prompted to pull out all the meds. Bolus only; no drips

19. Analyze the Data Data (time windows) collected and analyzed by health care quality All cases reviewed within 24 hours –Case conference for all cases > 90 min (also within 24 hours) Monthly STEMI team meeting –Emergency physician –Cardiologist –ED nursing

20. Success Percentage under 90 minutes BIDMC

21. Stroke process improvement Reduce the time for door to administration of tPA for acute ischemic stroke

22. Code Stroke activations The problem – getting the work done faster

23. The Magic Hour: “Door to...” 10 min 15 min 25 min 45 min 60 min Recommended Time Intervals No routine delays for: Blood testing (most) Chest x-ray Vascular imaging Time of onset – last time known to be normal

24. Composite data – average Registration to Code Stroke activation

25. MRNED Reg ED Registration Time Code Stroke Call Reg to Code Stroke 04822785/15/200915:0917:392:30 23810885/15/200917:4018:030:23 22170005/12/200911:2111:330:12 23134395/6/200911:0411:250:21 23790625/6/200923:0723:130:06 23810505/6/200915:5816:110:13 11674445/4/200922:2922:410:12 15331215/3/20095:235:330:10 23802715/1/200921:4522:160:31 09587245/19/200922:1322:530:40 12597475/20/200923:200:010:41 06023015/20/200915:1015:340:24 23842925/23/200910:0010:040:04 15178925/24/20099:429:430:01

26. ED DoctorClinical Syndrome DCBilateral leg weakness and old deficit DCTIA DCAcute speech deficit, s/p recent stroke (? old versus new) STAltered mental status, ? seizure DCTIA RFTime of onset was ambiguous TKRecurrent speech changes Data by doctor and clinical symptoms at onset

27. Tentative Conclusions One doctor needs some education Staff needs better education about patients presenting with TIA Some of the longer times were associated with significant clinical ambiguity about the diagnosis of stroke 7 of the 8 problems were on the evening shift (when the ED is busier) - ? Bottleneck at triage issue This project is still a work in progress

28. Conclusions Create the culture of improvement Promote this from the top Create clear metrics; gather them accurately Involve all parties in the process Break down processes into component parts Reduce variation Above all, avoid jumping to conclusions !!