2. Eng. Mgt. 384 Statistical Process Control Stephen A. Raper Quality Overview - Continued

3. Quality Guru’s Walter Shewhart – SPC Approach Harold F. Dodge – Scientific Sampling W. Edwards Deming Joseph Juran Feigenbaum, Crosby Ishikawa, Taguchi Many More

4. Common Themes Management Responsibility Reliance on data and statistics Use of common sense tools Passion and tenacity Costs are an issue Important for success

5. Program Completed Program Completed University of Missouri-Rolla Copyright 2001 Curators of University of Missouri