1. Interpersonal Communication
GXEX1406
Thinking and Communication Skills
Interpersonal Communication

2. Introduction
Interpersonal communications means "showing appropriate ways to exchange your ideas and needs."
GXEX1406 Thinking and Communication Skills – Week 2 Interpersonal Communication

3. Introduction - Cont.
A student demonstrates appropriate application of this skill when he / she can do a good job of presenting both sides of an issue, showing how both sides feel and interact, showing respect, using appropriate language, not using "put downs", and using strategies such as "I messages" and refusal techniques.
GXEX1406 Thinking and Communication Skills – Week 2 Interpersonal Communication

4. Introduction - Cont.
Some examples of activities that help to build this skills include skills, role plays, dialogue, and puppet shows.
GXEX1406 Thinking and Communication Skills – Week 2 Interpersonal Communication

5. Agenda Interpersonal Communication Primer
Interpersonal Communication Skills
Communication Styles
Communication during a crisis
Functions of interpersonal communication
GXEX1406 Thinking and Communication Skills – Week 2 Interpersonal Communication

6. Vocabulary interpersonal
of relationships between people: concerning or involving relationships between people
GXEX1406 Thinking and Communication Skills – Week 2 Interpersonal Communication

7. Vocabulary - Cont. Communicate (from Latin word “to share”)
exchange information: to give or exchange information, for example, by speech or writing
convey: to transmit or reveal a feeling or thought by speech, writing, or gesture so that it is clearly understood
understand one another: to share a good personal understanding.
GXEX1406 Thinking and Communication Skills – Week 2 Interpersonal Communication

8. Vocabulary - Cont. Communication
exchange of information: the exchange of information between individuals, for example, by means of speaking, writing, or using a common system of signs or behavior.
GXEX1406 Thinking and Communication Skills – Week 2 Interpersonal Communication

9. Five methods of communication
Written word
Spoken word
Visual images
Multimedia
Symbolic gesture
GXEX1406 Thinking and Communication Skills – Week 2 Interpersonal Communication

10. The 6 written communication methods
memo – less formal than letter, more likely to be read, not confidential
notice boards – may never be read, good for staff-to-staff
letter to staff – private, personal, lends weight to its subject
– private, less formal than letter, less likely to be kept like letter
faxes – personal, public
internal newsletter – public, not for bad news, useful for minor but necessary news
GXEX1406 Thinking and Communication Skills – Week 2 Interpersonal Communication

11. The 5 verbal communication methods
telephone – immediate, informal, private
one-to-one meeting – confidential, more formal than phone call
departmental or inter-departmental meeting – for group interaction, for discussion
presentation – persuasive, one-sided (control interruptions)
company meeting – for very important news, everyone hears at the same time
GXEX1406 Thinking and Communication Skills – Week 2 Interpersonal Communication

12. Basic concepts Sender Message Medium Recipient Feedback
GXEX1406 Thinking and Communication Skills – Week 2 Interpersonal Communication

13. Interpersonal Communication Primer
You listen to and acknowledge other people's thoughts and feelings: Rather than showing that you only care about broadcasting your feelings and insisting that others agree with you, you encourage others to express what they are thinking and feeling. You listen and try to understand.
GXEX1406 Thinking and Communication Skills – Week 2 Interpersonal Communication

14. Interpersonal Communication Primer - Cont.
You express your own thoughts and feelings openly and directly: If you only listen to what other people are thinking or feeling and you don't express your own thoughts or feelings, you end up feeling shortchanged or "dumped on."
GXEX1406 Thinking and Communication Skills – Week 2 Interpersonal Communication

15. Interpersonal Communication Skills
I-statements help you express the way you feel and what you want with great clarity. Sometimes people use "you" statements, such as "You never call when you are going to be late." This type of statement can make others feel angry and defensive immediately. When you use I-statements, such as, "I really need to know when you're going to be here so I can make plans," you express your the concern in terms of you.
GXEX1406 Thinking and Communication Skills – Week 2 Interpersonal Communication

16. Interpersonal Communication Skills - Cont.
A respectful tone of voice conveys that you are taking others seriously and that you also expect to be taken seriously. In addition, people with good communication skills are assertive without being aggressive or manipulative
GXEX1406 Thinking and Communication Skills – Week 2 Interpersonal Communication

17. Interpersonal Communication Skills - Cont.
Eye contact is vital for good communication. For example, how would you feel if the person you were talking to kept looking around the hallway or out the window?
GXEX1406 Thinking and Communication Skills – Week 2 Interpersonal Communication

18. Interpersonal Communication Skills - Cont.
Appropriate body language encourages conversation. Nodding your head, smiling, laughing, using words such as "uh-huh" and "yeah" and asking questions at appropriate times assure the person that you are really listening.
GXEX1406 Thinking and Communication Skills – Week 2 Interpersonal Communication

19. Interpersonal Communication Skills - Cont.
Clear, organized ideas help you accurately and honestly describe your feelings and contribute to conversations and to decisions that need to be made. Good communicators are also specific. For example, a good communicator would say, "I need to use the computer from 7-9," as opposed to "I'll need the computer tonight."
GXEX1406 Thinking and Communication Skills – Week 2 Interpersonal Communication

20. Communication Styles
Passive communication involves the inability or unwillingness to express thoughts and feelings. Passive people will do something they don't want to do or make up an excuse rather than say how they feel.
GXEX1406 Thinking and Communication Skills – Week 2 Interpersonal Communication

21. Communication Styles - Cont.
Assertive behavior involves standing up for oneself. Assertive people will say what they think and stand up for their beliefs without hurting others
GXEX1406 Thinking and Communication Skills – Week 2 Interpersonal Communication

22. Communication Styles - Cont.
The aggressive style of communication involves overreaction, blaming and criticizing. Aggressive people try to get their way through bullying, intimidating or even physical violence. They do not or will not consider the rights of others.
GXEX1406 Thinking and Communication Skills – Week 2 Interpersonal Communication

23. Communications during a crisis
Effective Listening
Appropriate Self-disclosure
Audience Understanding
Perceptual Clarity
Channel Awareness (all senses)
GXEX1406 Thinking and Communication Skills – Week 2 Interpersonal Communication

24. Communications during a crisis - Cont.
Effective Verbal Messages
Reasoning
Evidence
Credibility
Organization
Style
GXEX1406 Thinking and Communication Skills – Week 2 Interpersonal Communication

25. Communications during a crisis - Cont.
Effective Nonverbal Messages
Vocalics
Kinesics
Artifacts
Touch
Proxemics
Environmental factors
GXEX1406 Thinking and Communication Skills – Week 2 Interpersonal Communication

26. Communicate Under Pressure
keep everyone inform at the same time
give everyone important instructions collectively
encourage people to ask questions
involve people in key decisions
be available
let them see that you are rooting from them
keep your sense of humor
GXEX1406 Thinking and Communication Skills – Week 2 Interpersonal Communication

27. Functions of Interpersonal Communication
Gaining Information
Building a Context of Understanding
Establishing Identity
Interpersonal Needs
Inclusion
Control
Affection
GXEX1406 Thinking and Communication Skills – Week 2 Interpersonal Communication

28. Good Communication Benefits
less gossip
better motivation
higher productivity
increased staff loyalty
lower staff turnover
GXEX1406 Thinking and Communication Skills – Week 2 Interpersonal Communication

29. Summary Interpersonal Communication Primer
Interpersonal Communication Skills
Communication Styles
Communication during a crisis
Functions of interpersonal communication
GXEX1406 Thinking and Communication Skills – Week 2 Interpersonal Communication

30. Let’s think about it We hear but we do not listen
We see but we do not observe/read
GXEX1406 Thinking and Communication Skills – Week 2 Interpersonal Communication

31. References
Functions of Interpersonal Communication at by Tim Bochers,  Moorhead State University, US
Interpersonal Communication Involves… at by Crisis Resource Center, Universirty of Houston (2002)
Interpersonal communication at Health Teacher by Anita Davis, Health Teacher.com, Tennesse, US. (2002)
Four Principles of Intersonal Communication by Donn King,  Associate Professor, Pellissippi State Technical Community College, Knoxville. US.
GXEX1406 Thinking and Communication Skills – Week 2 Interpersonal Communication

32. Reference Books
Shirley Taylor, Essential Communication Skills: The Ultimate Guide To Successful Business Communication, Longman, 2000 ,ISBN
Ros Jay, The Seven Deadly Skills Of Communicating, International Business Press, 1999, ISBN ,
GXEX1406 Thinking and Communication Skills – Week 2 Interpersonal Communication