1. Getting the message out there Melanie Barrand & Adam Tuncay VLE Service

2. 31,000+ unique logins/month 40,000 staff and students 20,000,000 sessions/year

3. VLE Service Communication Communication Online support materials Online support materials

4. First comms strategy

5. low traffic low impact

6. less time

7. no money

8. New comms strategy

9. Publicise

10. Wide publicity Staff email; website L&T publications Display Screens Campus login alerts Student Portal VLE

11. What people wanted More demos with audio/captions Shorter guides Links to examples in teaching

12. Examples

13. Quick guides

14. Upgrade specific

16. Publicise

17. Impact 50 support calls during upgrade High traffic to self-service materials Using multiple methods widened the reading audience. Positioning of promotion important

18. “Well done to you and your colleagues for this innovative idea. I am confident that academic colleagues will find this extremely useful when developing or even reviewing their modules” Academic, Medicine and Healthcare

19. “ From our point of view comms were great and it was a successful project ” Helpdesk Service Leader

20. Blog readership

21. Website stats Unique visitors Unique page views

22. Not many people complained

23. Thank you, any questions? m.l.barrand@leeds.ac.uk a.tuncay@leeds.ac.uk