1. What is it?

2. Consumer ProductMarketer Understanding the consumer is the starting point

3. the process involved when individuals or groups select, use, or dispose of products, services, or experiences to satisfy needs and desires.

4. Problem/Need Recognition Information Search Evaluation of Alternatives Purchase Decision Consumption Feedback CONSUMER BEHAVIOUR PROCESS Pre-purchase PurchasePost-purchase

5. What is Marketing? Marketing is the process of planning and executing the conception, pricing, promotion and distribution of ideas, goods, and services to create exchanges that satisfy individual and organizational needs.

6. Why is it important to Understand Consumer Behaviour? R. J Reynolds Eclipse cigarettes

7. Heinz's Funky Fries, the chocolate, cinnamon, sour cream and blue- colored frozen fries 2003 Gerber's Singles, a variety of fruits, vegetable and other entrees for adult consumers launched in 1974

8. Heinz introduced Blastin' Green ketchup in EZ Squirt bottles in October 2000  more than half of ketchup consumers are children  Heinz sold more than 10 million bottles of Blastin' Green in its first seven months  Other colors: Stellar Blue, Funky Purple, pink, orange and teal

9. What do we need to know about Consumers to understand their behaviour?

10. Which iron weighs more?

11. Everyday low price $24.99 On Sale Was $34.99 Now $24.99 Which shirt saves you more money? Which shirt do you pay too much for?

12. “To successfully serve the customers in your target market, you must first understand reality as your target market perceives it.” Gail Tom