1. Communication in Business Spring 2002 Practicing Business Communication – Case Project #1 – IKEA

2. James Coers Charles Barkley

3. Outline
IKEA was founded by Ingvar Kamprad in 1943 as a mail order catalog. Ikea is a furniture outlet which produces low-priced, high-quality furniture for the widest possible range of incomes. Today Ikea is a 59 year-old company with $7 Billion dollars in sales annually, with 150 stores in 30 countries.
        
        
        

4. IKEA Philosophy
Ingvar Kamprad’s personal philosophy simply translates into a business goal that is to “create a better everyday life for the majority of people”
Further more it extends to give “freedom with responsibility” for all IKEA employees

5. QUESTION
What communication needs would a worldwide corporation with 150 stores in 30 countries run in to?

6. How does IKEA’s communication network help to minimize costs?

7. Why is it important for IKEA managers to travel to corporate headquarters and to meet face to face with top management and with each other?

8. What advantages do IKEA’s build-up teams offer to new employees?
What benefits does team training provide to experienced employees who comprise the build up team?

9. What does “freedom with responsibility” imply about IKEA’s communication climate?

10. How might managers communicate IKEA’s organizational culture to new employees?

11. Conclusion
Some key points we feel that contribute to the success of IKEA and its business communications practice

12. Communication Channels
Computer network
s – between coworkers / suppliers
Memo’s
Phone conversations, Fax machines
PDA’s
Tele-conferencing / Video-conferencing

13. Globalism International marketplace
Conducting business with and in foreign countries.

14. Global Attitude
An attitude that recognizes both the diversity of the work force and the diversity of technology.

15. Systems Theory
IKEA acknowledges the interrelationship of an organizations environment, labor, and management

16. Open System
IKEA promotes free movement of energy, information, ideas, data, people, and so on…
across organizational boundaries

17. Synergy IKEA “build-up teams” creates Synergy—
That is to say, whereby the combined and integrated talents, energies, abilities, and knowledge of organizational members are greater than the sum of the isolated efforts of the individuals