1. 1 Pertemuan > > Matakuliah: >/ > Tahun: > Versi: >

2. 2 Learning Outcomes Pada akhir pertemuan ini, diharapkan mahasiswa akan mampu : Mahasiswa dapat menunjukkan formulasi strategi dan tahapan dalam implementasi KM

3. 3 Outline Materi Formulasi strategi KM Dampak intranet dan groupware pada KM Isu yang perlu untuk mendesain arsitektur KM Tahapan proyek dan hambatan

4. BackNextEndBackNextEnd 5-4 Copyright Prentice Hall, 2002 4 Manajemen Pengetahuan (lanjutan pert 7)

5. BackNextEndBackNextEnd 5-5 Copyright Prentice Hall, 2002 5 Second-Generation Knowledge Management Knowledge production Organizational knowledge Organizational knowledge Knowledge validation Knowledge integration Individual and group interaction Data/info acquisition Formulating new knowledge claims Initial codification Knowledge claim peer review Validation criteria Weighting of value in practice if new knowledge is applied Formal codification Knowledge sharing and transfer Teaching and training Operationalizing new knowledge Production of knowledge artifacts (IT, etc.) Experiential Feedback Loop

6. BackNextEndBackNextEnd 5-6 Copyright Prentice Hall, 2002 6 Technology Infrastructure for Knowledge Management IT as an enabler for knowledge management Information technologies that support knowledge transfer Determine what you want to be able to do. Design an architecture that will allow you to do this. Select the technologies that will accomplish your objectives best.

7. BackNextEndBackNextEnd 5-7 Copyright Prentice Hall, 2002 7 Technology Infrastructure for Knowledge Management IT as an enabler for knowledge management Information technologies that support knowledge transfer Intranet-based solutions

8. BackNextEndBackNextEnd 5-8 Copyright Prentice Hall, 2002 8 Technology Infrastructure for Knowledge Management IT as an enabler for knowledge management Information technologies that support knowledge transfer Intranet-based solutions Groupware, especially Lotus Notes

9. BackNextEndBackNextEnd 5-9 Copyright Prentice Hall, 2002 9 Technology Infrastructure for Knowledge Management IT as an enabler for knowledge management Information technologies that support knowledge transfer Intranet-based solutions Groupware, especially Lotus Notes Knowledge portals

10. BackNextEndBackNextEnd 5-10 Copyright Prentice Hall, 2002 10 Technology Infrastructure for Knowledge Management IT as an enabler for knowledge management Information technologies that support knowledge transfer Intranet-based solutions Groupware, especially Lotus Notes Knowledge portals Knowledge transfer and exchange

11. BackNextEndBackNextEnd 5-11 Copyright Prentice Hall, 2002 11 Technology Infrastructure for Knowledge Management Search and retrieval Databases Performance support Data analysis systems Artificial intelligence (AI) Intelligent-agents Visualization Knowledge management software

12. BackNextEndBackNextEnd 5-12 Copyright Prentice Hall, 2002 12 Knowledge Management Measuring the value of knowledge and knowledge management Barriers to internal transfer of knowledge Ignorance No absorptive capacity Lack of preexisting relationships Lack of motivation

13. BackNextEndBackNextEnd 5-13 Copyright Prentice Hall, 2002 13 Planning for Knowledge Management Responsibilities Ambition to succeed Expressiveness Responsiveness Leadership Articulateness Appreciation of others’ efforts Social skills Dependability A strong work ethic A vision for future growth Project strategy, scope, and budget

14. BackNextEndBackNextEnd 5-14 Copyright Prentice Hall, 2002 14 Model for Transferring Knowledge Management & Best Practices 1.The value proposition Customer intimacy Product to market excellence Operational excellence 2.The four enablers Culture Technology Infrastructure Measurement 3.The four-phase process Plan Design Implementation Scale-up

15. BackNextEndBackNextEnd 5-15 Copyright Prentice Hall, 2002 15 Defining an Enterprise Knowledge Management Architecture Knowledge infrastructure Functionality requirements Getting where you need to be Funding what you need Storing what you’ve found Tracking where you’ve been Providing support for using knowledge Technology Architecture The user interface Knowledge metamodel Knowledge map Knowledge repository Knowledge access tools

16. BackNextEndBackNextEnd 5-16 Copyright Prentice Hall, 2002 16 Summary Balanced score card approach Barriers to knowledge transfer Best practice Case-based reasoning Communities of practice Data mining Expert systems Explicit knowledge Intellectual capital Intelligent agents Intranet Key Terms: Knowledge management Knowledge transfer and exchange Performance Support Systems (PSS) Portal Second generation knowledge management (SGKM) Simulation software Tacit knowledge visualization

17. 17 > Selanjutnya Pert. 09 WORK GROUP COMPUTING