1. What is Organizational Behavior? Overview of chapter one

2. What Managers Do Managerial Activities Make decisions Allocate resources Direct activities of others to attain goals Managerial Activities Make decisions Allocate resources Direct activities of others to attain goals

3. Where Managers Work

4. Management Functions PlanningPlanningOrganizingOrganizingLeadingLeadingControllingControlling

5. E X H I B I T 1-1a Mintzberg’s Managerial Roles

6. E X H I B I T 1-1b Mintzberg’s Managerial Roles (cont’d)

7. E X H I B I T 1-1c Mintzberg’s Managerial Roles (cont’d)

8. Management Skills

9. Enter Organizational Behavior

10. There Are Few Absolutes in OB Contingency Variables xy

11. Challenges and Opportunity for OB  Responding to Globalization  Managing Workforce Diversity  Improving Quality and Productivity  Responding to the Labor Shortage  Improving Customer Service

12. Challenges and Opportunity for OB (cont’d)  Improving People Skills  Empowering People  Coping with “Temporariness”  Stimulation Innovation and Change  Helping Employees Balance Work/Life Conflicts  Improving Ethical Behavior

13. E X H I B I T 1-6 Basic OB Model, Stage I

14. The Dependent Variables x y

15. The Dependent Variables (cont’d)

19. The Independent Variables Independent Variables Individual-Level Variables Organization System-Level Variables Group-Level Variables