1. Sabre Airline Solutions
AGIFORS 2004
Presentation will share Sabre’s experience with working with a number of airline flight operation departments – majority of them in Asia-Pacific.
We hope to highlight:
Evolution of SOCs
Challenges/Trends Sabre is seeing in this business – both business and technology
Our view of the future SOC business model with primary focus in the areas of
Integration
Decision Support
Sabre’s portfolio view of SOC solutions and how they fit in SIA’s environment

2. Sabre Holdings Businesses
Travelocity, the most popular online travel service;
Sabre Travel Network, which offers products and solutions for travel agencies, and includes the world’s largest global distribution system (GDS); and
Sabre Airline Solutions, the leading provider of decision-support tools, reservations systems and consulting services for airlines.
I’ll tell you more about our businesses a little later, but first, I want to give you more information on Sabre Holdings …

3. Sabre Holdings Fast Facts
Industry leader in multiple travel channels
Revenues of $2.05 billion in 2003
S&P 500 company
NYSE:TSG
Headquarters in Dallas/Fort Worth, Texas
6,200 employees in 45 countries
Sabre Holdings is an industry leader in multiple travel channels.
Our revenue was $2.05 billion in 2003.
Our powerful presence as a market leader has earned us the recognition of being an S&P 500 company.
Sabre Holdings stock (symbol: TSG) trades on the New York Stock Exchange.
Our company is based in Southlake, Texas, on the northwest part of the Dallas/Fort Worth Metroplex. This is where half of our approximately 6,000 employees are based.
Because travel is a global industry, Sabre Holdings has developed a strong presence throughout the world, with offices in 45 countries.

4. Sabre Airline Solutions
Airline Products and Services
Provides a broad range of software solutions to airlines
Reservations and Departure Control
Supports critical airline functions — sales, distribution and daily operations
Hosts 90 airlines
Consulting
Focused industry experts to help airlines achieve optimum results
Sabre Airline Solutions
Airline
Reservations
Flight
Operations
Business Process Management
Sabre Airline Solutions is a leader in each of its business areas -- airline products and services, reservations and departure control, and consulting services. This business provides industry expertise and pacesetting tools that help customers increase revenue, streamline operations, improve workflow, and raise productivity.
Airlines use the Sabre Airline Solutions portfolio of software solutions as decision-support tools to streamline and simplify operations.
Sabre Airline Solutions manages the reservations and departure-control functions for 90 airlines worldwide. These systems maintain and store airlines’ schedules, fares and inventory on a central computer system for the purpose of creating reservations, as well as passenger check-in.
The Sabre Airline Solutions consulting group uses in-depth airline operations experience and comprehensive industry knowledge to help airlines analyze their challenges and opportunities and help them achieve optimum results.
Sabre Airline Solutions made great strides toward strengthening its presence in the Asia/Pacific region during 2003.
Also, Sabre Airline Solutions was selected by Unisys to provide technology to the Transportation Security Administration. Our resource management systems technology is used to ensure that airports are staffed with the appropriate number of screeners at every security checkpoint.
Cargo Management
Solutions at the Airport
Planning and
Scheduling
Maintenance and
Engineering
Dining and
Cabin Services
Crew
Management
Fares Management and Revenue Management
Finance
Systems

5. Evolution of System Operations Control
Future – Decision Support, Quantifiable Analysis
Late 1990’s – Integration, Co-location
SOC
Early 1990’s – Automation, Graphical
SOCs have evolved in pace with aviation growth and technology.
Early 1980’s – Examples of manual control were flipper boards (LH), white-boards (BMI). Many airlines used host “green screens” (text displays)
Early 1990’s – Advent of client-server and database technology led to development of Graphical tools (Gantt Charts, Spider Charts, etc.) on open non-hosted platforms. Very basic level of integration…
Late 1990’s – Push towards co-locating various day-of-operations functions such as Maintenance, Crew, etc. led to increased levels of integration across different business functions.
Future – With alliance growth and focus towards minimizing costs, SOCs will turn to Integrated Decision Support tools which enable airlines to measure quality of decisions made on the day-of-ops.
Early 1980’s – Manual, Host-based, Isolated

6. Core Components Movement control
Monitor aircraft movement during operations to assist airline management during regular and irregular operations
Flight planning & Dispatch
Calculate, plan, and file with ATC flight route and altitudes based on aircraft performance, payload, and weather
Load planning
Plan cargo and passenger placement as dictated by weight and balance calculations to insure safety and legality
Maintenance Control
Manage maintenance activities based on latest flight movements
Crew Management
Track crew movements and ensure crew legalities
Traditionally, primary components were:
Flight planning - Calculate, plan, and file with ATC flight route and altitudes based on aircraft performance, payload, and weather
Dispatch - Analyze factors affecting flight to insure safe operation and monitor flight progress from takeoff to landing
Load planning - Plan cargo and passenger placement as dictated by weight and balance calculations to insure safety and legality
Movement control - Monitor aircraft movement during operations to assist airline management during regular and irregular operations
Over time, other components have been added as part of SOC:
Maintenance
Passenger/Ground Services
Individually, each component provides value to an airline. Collectively, in an integrated environment, the value is enhanced significantly

7. Evolving SOC Business Model
Decision Support
Ground Ops
Aircraft
Passenger
Crew
Pay Load
Flight Planning
Dispatch
Flight Following
ASD
Weather
Load Planning
Crew Scheduling
Movement Control
Flight Info
Slot Control
Maintenance Control
Aircraft Routing
Internal FIDS
Fleet Routing
Crew
Management
Flight Scheduling
Ground Operations
Operational
Engineering
Marketing
Maintenance
and Engineering
Public FIDS
Airport Operations
Airport Authority
FAA
RES
International Customs
Cargo
Aircraft
ATC
Airport Command and Control
DCS
Weather Services

8. SOC Key Success Factors
Information support structure to allow SOC controllers to view needed data across organizational lines
Decision support systems to evaluate complex operating options
Accurate information and analysis
Role of what-if simulations
Communications capability to enable participants to work in collaboration and to transmit operating plans
Facility to accommodate organization’s business processes and information technology
Authority to make binding decisions

9. Benefits of Integration
01/29/97
Benefits of Integration
SOC
Data
accuracy
Communication
exchanges
Essential for SOC to function as single cohesive unit
Provides coherent mechanism to manage data needs of SOC applications
Better data accuracy and communication expediency for both internal and external information exchanges
Establishes:
processes for sharing and communicating data between SOC applications and the outside world
processes to ensure availability of consistent data
procedures for data maintenance
procedures for data contingency considerations like media failure and/or data corruption
Utilization of decision support solutions to more effectively manage operations during both normal and irregular conditions
Coherent mechanism to manage data
Single cohesive unit 17

10. Decision Support

11. Decision Support

12. Decision Support

13. Integrated Operations Portfolio
AirOps Ground Manager
AirOps
Dispatch
Manager
AirOps Reaccommodation Manager
Load
AirOps Decision Manager
Payload, Fuel Data
Schedule Change, Planned Times, Crew Names
Schedule Data
Flight Plan, Weather Data
AirCrews
Revised Aircraft Routing, Flight Scheduling
Schedule Data, Availability
Crew Names
AirOps Movement Manager
Flight Schedule
Slot Management
Maintenance and Engineering
Departure
Control System
ACARS
Reservations
Grnd Mgr
Tool to coordinate airport activities with operations
Provide the operations controllers with a “view” of the latest activities on the ground
Provide integrated alerts between operations and airports
Reaccom Mgr
Develop alternate itineraries for passengers impacted due to schedule disruptions
Optimally re-accommodate passengers that have been displaced due to flight cancellations
Inform passengers of itinerary change

14. Flight Operations and Crew Product Direction
Flight Operations and Crew are major segments in the Sabre Airline Solutions portfolio
Our long-term commitment is demonstrated by our greater than $10 Million Flight Operations and Crew multi-year investment plan
Investment includes:
Seamless integration of core products
Single data entry
Common look and feel
Enhancements outlined by our focus groups
Operations and Crew Recovery

15. Summary The future of airline operations will be centered around:
Full integration of the core elements and access to surround components to maintain better control of the daily operations
Efficient decision support systems that have been designed to assist airline controllers in making effective decisions both under normal operating conditions, and in the event of off schedule operations

16. AGIFORS 2003
COME SEE US IN
Room 1426