1. User-Centered Design Symposium and Open House May 31, 2002 Allison Druin, Session Chair

2. User-Centered Design books…companies…standards… conferences…workshops…labs… academic programs… also called “human-centered design” “experience-centered design” “goal- directed design” “co-design”….

3. The Roles of Users User Tester Informant Design Partner

4. Dimensions of Each Role

5. User Roles

6. If you need…a flexible relationship with users and to explore ideas throughout the technology lifecycle INFORMANT/DESIGN PARTNER If you have multiple goals for inquiry TESTER If you need a limited relationship with users USER

7. Adapted From… Druin, A. (In Press). The Role of Children in the Design of New Technology. BIT. ftp://ftp.cs.umd.edu/pub/hcil/Reports- Abstracts-Bibliography/99-23html/99- 23.html Roles are the same Methods, context, and challenges are different

8. User-Centered Design Challenges “Religious” differences “Do-it-yourselfers” Users can be “costly” Buyers are not always users “Walls” have to come down

9. User-Centered Rewards Can Be… Less costly mistakes More appropriate technologies Design process can be a learning tool

10. Methods, Challenges, and Rewards of User-Centered Design A Message Board for Family Communication (Hilary Hutchinson) Young Children as Design Partners (Gene Chipman) The MALACH Project: Searching Oral Histories of the Holocaust (Dagobert Soergel) KidStory: The Impact of Zooming Technologies on Children’s Storytelling (Allison Druin)

11. This Session… Varying design methods… Exciting technologies… Challenges for the future… please hold questions until the end for a panel discussion