2. Rider University Moore Library Instruction Program Powering Up Your Library Instruction Using Basic Facilitation Skills Robert J. Lackie, Rider University Assistant Professor-Librarian Rider University Libraries Faculty Development Seminar Friday, October 25, 2002

3. Rider University Moore Library Instruction Program

4. Learning Styles 1. Listening and reading 2. Observing and imitating 3. Doing Our survey accounts for three learning styles:

5. Rider University Moore Library Instruction Program

6. Nonverbal & Verbal Communication Three elements in most communication: Words Voice Body Language 7 % 38 % 55 %

7. Rider University Moore Library Instruction Program Facilitation Skills Attending ObservingListening Questioning Facilitation Skills are the bridge between the content and learners Content Learners BRIDGE Four Basic Skills

8. Rider University Moore Library Instruction Program Objectives for Facilitation Skills Lesson Accurately observe non-verbal behavior. Demonstrate listening through paraphrasing. Use appropriate questioning techniques. By the end of this lesson, you will be able to:

9. Rider University Moore Library Instruction Program Attending Skills/Behaviors 1. Face the learners. 2. Maintain appropriate eye contact. 3. Move toward the learners. 4. Avoid distracting behaviors. There are four attending behaviors to consider:

10. Rider University Moore Library Instruction Program Observation Skills Steps STEP 3 STEP 2 STEP 1 Look at person’s face, body position, and body movements. Try to determine the person’s feelings. Take appropriate action.

11. Rider University Moore Library Instruction Program Observation Skills Exercise

12. Rider University Moore Library Instruction Program Listening Skills 1. Listening to the words being expressed. 2. Paraphrasing what was said to demonstrate understanding. Listening involves two key steps:

13. Rider University Moore Library Instruction Program Internal distractions. External distractions. There are major roadblocks to this step: Step 1: Listen to the Words

14. Rider University Moore Library Instruction Program Step 2: Paraphrase Paraphrasing requires you to verbally interact. The interaction is either to... Get additional information. Verify what you think was said.

15. Rider University Moore Library Instruction Program Questioning Skills 1. Asking questions. 2. Handling answers to questions. 3. Responding to questions. There are three skills associated with the questioning process:

16. Rider University Moore Library Instruction Program Questioning Skills: Asking Questions 1. Two Basic Types: - Closed - Open 2. Phrasing: See Guidelines for Phrasing… 3. Directing: - Group - Individual

17. Rider University Moore Library Instruction Program Questioning Skills: Handling Answers Maximum learning requires maximum participation. (See Tips for Handling Answers)

18. Rider University Moore Library Instruction Program Questioning Skills: Responding to Questions 1. Provide the answer yourself. 2. Redirect the question to a learner. 3. Defer the question. Three acceptable ways to respond: (See Responding to Questions)

19. Rider University Moore Library Instruction Program Summary for Facilitation Skills Lesson Learned about four basic facilitation skills. Observed and practiced these skills during the lesson. Were provided with various handouts you can use later to further improve these skills. During this lesson, you: