1. The UConn Libraries Experience Background New Director hired (1994) University strategic planning process (1994) Library strategic planning process (1994-95) Library organizational review (1995-96) Library-wide reorganization into 6 functional areas (1996) Area heads selected (1996) Library staff select preferred area(s) of work (1996) Areas organize into teams and workgroups (1996-1997) Library organizational assessment study (1999)

2. The UConn Libraries Experience 1994 - The Way We Were

3. The UConn Libraries Experience After Reorganization

4. Library Leadership Council Admin. Services Access Services Collection Services Dodd Rsch. Ctr. Info. Tech. Services Rsch & Info Services Liaison Advisory Team Homer (ILS) Teams Library Forum Team Networked Svcs Team Digital Coll Team Space Planning Team Web Publishing Team USER Team Regional Libraries Signage Team The UConn Libraries Experience After Reorganization

5. The UConn Libraries Experience Steps Along The Way To Change New Director Hired (1994) Strategic Planning Process (1994-95) Organizational Review and Reorganization, Including Reassignment of Staff (1995-96) Annual Surveys of Library Users (1996-) Adoption of Team-Based Approaches (1996-97) Rewriting of Job Descriptions (1997) Revision of Classification and Compensation Schedules for University Library Assistants (1997-98) Revision of Performance Evaluation System (1998) Strategic Planning Update - Plan 2000 (1998) Annual Library-wide, Area and Team and Individual Goal Setting (1998-) Director of Univ. Libraries Becomes Vice Chancellor for Information Svcs. (1999) Organizational Assessment Study (1999-2000) Career Ladders for University Library Assistants (2000-) Library-wide Visioning Exercise (2000-2001)

6. The UConn Libraries Experience Some New Traits Divisions, departments and committees became areas and teams Supervisors were redirected toward user services and staff were asked to operate more independently Increased emphasis on librarians’ liaison assignments to academic departments, schools and colleges Some technical services staff were redirected toward user services Regional campus libraries became gateway libraries Increased emphasis on information technology and networked services Library staff became more client-centered and sensitive to usage information Cross-functional teams took on important library-wide initiatives like networked services, web publishing, user surveys, and digital collections planning

7. The UConn Libraries Experience Strategic Directions Academic Partnerships User Feedback Access Library Gateway Libraries Selection-to-Shelf Vendor Services Information Technology Undergraduate Learning Digital Collections Extending the Access Model Becoming a Learning Organization

8. The UConn Libraries Experience Highlights and Lowlights Highlights - 95% of the library staff got their first choice of area to work in; the rest got their second choice. A significant number of staff wanted to change where they worked in the library. Reorganization went smoothly with the Union. Lowlights - Many staff were uncomfortable during the chaos of going through change. Teaming didn’t “come naturally” across the different areas in the library. Organizational boundaries still exist to some extent.