1. Employee Satisfaction Survey Report 2006 OIRA

2. Introduction  Administered in November 2006 to all AUB employees, academic and non-academic.  Purpose better understand employee perspectives on their jobs and how they felt about working for AUB. detect changes or improvements in employee perspectives due to initiatives.  Instrument form used in 2003 and 2000 was administered again with some minor modifications.

3. Breakdown of the Employee Survey ScaleNumber of Items General Conditions & Climate9 Management8 Policies & Procedures11 Training & Development5 Communication & Planning21 Benefits & Rewards10 Teamwork & Coordination4 Overall8 Total Scale + demographic info, open-ended qs.76

4. Administration  Survey was made available in English and Arabic versions  Forms sent to departments for distribution  Filled out by employees and then collected and sent back to OIRA in sealed envelopes.  No names or identification numbers were requested, only department codes.  Employees were constantly reminded of importance of filling out the forms, and were assured of confidentiality.  The distribution and collection of the surveys took around a month.

5. Response Rate by Grade Level GroupSample N % Population N % Response Rate % Non-Academic personnel, Gr. 1-12 5566424237123 Non-Academic Personnel > Gr. 12 9411322929 (45)* Academic Personnel127156872019 Not specify Grade647 Late surveys243 Total * 2003 % 865100343210025 (30)*

6. Breakdown of the Sample by Age GroupN% < 25718 25-3425430 35-4424429 45-5414818 55-64587 > 6581 Not specify587 Total841100

7. Breakdown of Sample by Years of Employment Years of EmploymentN% < 1546.5 1<519123 5 < 1013216 10 < 2025630 > 2015418 Not specify546.5 Total841100

8. Data Analysis  Reported item descriptives and frequencies for the whole sample and by each of the demographic variables studied age, grade, educational level, number of years at AUB, and gender.  Significant differences in satisfaction level between various groups on each item were also investigated  Reliability analysis conducted on the survey and subscales revealed excellent reliabilities ranging between 0.85 and 0.97.  60% did not provide department code.

9. Scale Mean 2006Mean 2003 Mean Range 2006 Mean Range 2003 Range Satisfied 06 Range Satisfied 03 General Conditions & Climate 3.8 3.1-4.33.4-4.449 - 8856-89 Management3.9 3.8-4.1 67 - 7667-78 Policies & Procedures 3.73.63.2-4.43.2-3.933 – 7332-74 Training & Development 3.43.73.2-3.73.5-3.842 – 6547-70 Communication & Planning 3.6 3.2-4.13.2-4.044 - 8143-81 Benefits & Rewards2.93.02.6-3.42.7-3.427 - 5825-54 Teamwork & Coordination 3.5 3.3 – 3.63.3-3.648 – 6747-65 Overall Items3.33.43.0 – 3.63.4-4.438 - 6542-69

10. Highest & Lowest Rated Items Item # Mean Top for Institution % Agree 2 I am proud to work at AUB (GCC) 4.3 88 8 I feel a great deal of loyalty towards AUB (GCC) 4.3 86 17 My supervisor is competent in performing required job (M) 4.1 76 39 I understand AUB’s mission (C&P) 4.1 81 14 My supervisor is competent in managing people (M) 4.0 72 16 My supervisor is friendly and helpful (M) 4.0 74 7 In my area, quality is more important than productivity (GCC) 4.0 71 Bottom for Institution % Sat. 61 Fairness and objectivity of job promotions (B&R) 2.6 27 55 Fairness of the pay you get for the work you do 2.7 33 57 Degree to which your pay is linked to your performance 2.8 32 59 Degree to which your pay matches your responsibilities 2.8 34 63 Availability of opportunities for advancement at AUB 2.9 34 60 The effectiveness of AUB’s performance appraisal process 3.0 38 74. How satisfied are you with Communication & Planning at AUB 3.0 38

11. General Conditions & Climate  Highest rated items were # 2 ‘I am proud to work at AUB’ and # 8 ‘I feel a great deal of loyalty towards AUB’  Lowest rated items were # 5 ‘I am satisfied with the physical work conditions’ # 4 ‘I am given challenging assignments’.  Two items showed marked improvement: # 3’I feel too much stress and pressure in my job’ # 7 ‘in my area, quality is more important than productivity’,  5 items went down and 2 remained same.  Physical work conditions still seem to be a problem, in addition to stressful work conditions.