2. Return On Ideas Bill Kenney 1

3. Mission Process Innovation Technology Consulting Delivery Results Benefits Confidential

4. Process Through service portfolio Adaptive engagement model Consulting services Develop roadmap Deliver returns Global sourcing strategy Portfolio assessment On a global delivery platform With high performance management Ensuring secure availability Through top-tier talent Effective transition Management of operations Build the idea Confidential

5. Innovation Technology Focus  Web services  Linux  Mobile  Broadband  Multimedia  System-on-chip  Broadband  Optical  Storage area networks Idea Innovation council Initial business plan Proof of concept Business plan Beta delivery Launch & delivery 1 2 3 4 5 6 7 Innovation process Confidential

6. Technology Consult Develop & deploy Manage & evolve Business process Business applications Custom applications IT infrastructure Confidential

7. Consulting Technology consulting Process consulting Business consulting Cross- Industry services Confidential

8. Process PlanArchitectDeployConsultManageEnhance Confidential

9. Global Delivery Development Center – India Delhi Client location – Mexico Acapulco Client location – USA San Francisco, CA Client location– Japan Yokohama Confidential

10. Results AfterBefore  Our client wanted to establish a co- sourcing model for strategic flexibility  Needed to lower costs for enduring competitive advantage  Move from a fixed cost model to a variable cost model  Improve predictability of service delivery and enhance credibility of the IS organization.  Developed interview guides for project managers and offshore program managers  Created an automated survey to collect project-level data and ratings  Collected quantitative as well as qualitative data on the outsourcing program  Synthesized data to develop recommendations and a roadmap for next steps Confidential

11. Benefits  35% cost savings to the client  99.95% uptime for individual production servers  98% uptime for development and application servers  Response time reduced to 30 minutes (for 95% of responses) from the earlier 2 hours  Increased end customer satisfaction by reducing average call handling time by 18% Confidential

12. Thank You Confidential