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© 2003, Educational Institute Chapter 5 Property Management System Interfaces Managing Technology in the Hospitality Industry Fourth Edition (469T or 469)
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© 2003, Educational Institute 1 Competencies for Property Management System Interfaces 1.Describe the features and benefits of interfacing a point-of-sale system with a hotel property management system. 2.Identify issues that managers should assess when interfacing a point-of-sale system with a hotel property management system. 3.Describe the features and functions of a telephone call accounting system. (continued)
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© 2003, Educational Institute 2 Competencies for Property Management System Interfaces 4.Distinguish between hard-wired and micro-fitted electronic locking systems. 5.Identify the features and functions of an energy management system. 6.Identify automated services that hotels provide for guests and describe guest-operated devices that may interface with a hotel property management system. (continued)
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© 2003, Educational Institute 3 Common POS Terminal Locations Restaurants Bar and lounge areas Room service stations Concession areas Gift shops Pool and spa areas Pro shops
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© 2003, Educational Institute 4 POS to PMS Data Transfer Issues File format requirements for data transfer Downtime during PMS system update routine Type of data transmitted Guest check totals or itemized amounts Special meal plans and/or promotions Taxes Tips Transmit as data collected or batched and sent (continued)
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© 2003, Educational Institute 5 POS to PMS Data Transfer Issues Data storage Storage in PMS files or in POS files Length of time data stored Contingency plans for interface failure (continued)
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© 2003, Educational Institute 6 CAS Features Automatic identification of outward dialing (AIOD) Automatic route selection (ARDS) Least-cost routing (LCR) Call rating program (CRP) HOBIC system interface
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© 2003, Educational Institute 7 CAS Functions Call placement Call distribution Call routing Call rating Call record
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© 2003, Educational Institute 8 CAS/PMS Interface Advantages Enhanced services and guest satisfaction Improved communications networking Improved call pricing methods Minimized telephone traffic expenses Automatic charge posting to guest folios Automatic call detail records Detailed daily reports of telephone transactions
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© 2003, Educational Institute 9 Electronic Locking Systems Hard-wired locking systems Centralized master code console Controlled doors cabled to master console Micro-fitted locking systems Locks configured as individual stand-alone units Each door has a microprocessor Terminal at front desk encodes keycards System relies on predetermined sequence of codes
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© 2003, Educational Institute 10 EMS Controls Demand control Duty cycling Room occupancy sensors
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© 2003, Educational Institute 11 Auxiliary Guest Services Automated wake-up calls Message-waiting systems Voice messaging systems Voice mailboxes
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© 2003, Educational Institute 12 Guest-Operated Devices Self-check-in/self-check-out systems In-room entertainment systems On-screen controls (DVD/CD functionality) CD library Digital music channels Music video library Video games In-room vending systems Guest information services
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