1. 1 People, Practices and ICT when they change, when they doesn’t and when we help them on the way Tom Nyvang

2. 2 3 cases Human Centered Informatics - 10 years of change with ICT eGov and citizen self-service – too little change according to the municipalities High school teachers teaching with ICT – helping change on the way

3. 3 Human Centered Informatics - 10 years of change with ICT Growth in students and staff numbers higher than 100% Teacher and student owned ICT -> common systems decided by management ICT for learning support (small scale) -> ICT for communication -> ICT for learning support (?)

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5. 5 eGov – when change is slow Many people go to the citizen service center rather than ’shopping’ on-line Many of those that actually open the on- line service never completes the transaction My case is too important – I need to talk to a real person

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7. 7 High School teachers – helping change on the way Virtual learning and collaboration across subjects is mandatory in Danish high schools To us it made sense that the first step to teach across subjects is to develop teaching across subjects collaboratively Inspire -> focus on values and goals -> plan classes …but some glue – or management - is still needed to keep it together and moving afterwards…

8. 8 Chat Content and GoalsVærdier og mål LectureForelæ sning ActivitiesAktiv iteter ResourcesRes sourcer InfrastructureI nfrastruktur Firstclass

9. 9 Common issues across cases Wayfinding rather than pure problem solving

10. 10 Wayfinding or appropriation? Appropriation (mastery + ownership) of new solutions is the aim in all of the 3 cases – but have only to a smaller extent been achieved Wayfinding is, however, from the perspective of the individual succesful Self-confidence (lack of), identity, habits and knowledge could explain the lack of appropriation

11. 11 Supporting change Identifying the trajectory of individuals, groups or organizations and offering inspiration and tools for drawing a new map Motivating appropriation (Persuasive designs)