1. Commercial Roll Line Shrink Reduction P09712 Levi Stuck Evan DeCotis Cinthia Sanchez Joseph Fitzery Ryan Dennison

2. Customer Needs Cust. Need # ImportanceCustomer Need (Description)Comments / Status Eliminate TIMWOOD Waste: Some aspects are beyond the scope of this project. Focus will be on and Transportation and Defects. CN13a) Transportation Waste About 25 minutes on conveyor system. Improve movement and flow of racks across facility. CN21b) Inventory Waste Improvements may be realized by focusing on Transportation and Defects. CN31c) Motion Waste CN41d) Waiting CN51e) Overproduction CN61f) Overprocessing CN7 9 g) Defects5-10% current spoilage rate Safety: CN8 9 a) Maintain Current Standards Bakery currently meets standards but improving them is not a major focus CN93b) Improving Current Standards CN103 Implementing Flow ImprovementsValue stream mapping CN11 9 Standardization of Process Currently there is minimal standardization at the plant CN12 9 Introduce MetricsNone existing, baseline needs to be established CN133 Visual AidsChangeovers, hot pans, proof box time, etc. CN14 9 Minimal CostDo not exceed $5,000 Cust. Need #: Enables cross-referencing with Specifications Importance: 9=Very Important, 3=Important, 1=Somewhat Important

3. Specifications

4. Deliverables  Customer Needs Assessment (Final)  Specifications (Preliminary)  One page project summary (Final)  WBS and team roles (Final)  2 – quarter schedule (Final)  Three week plan (Final)  Benchmarking