2. Application of Integrated Management Systems (IMS) in Hong Kong (HK) Presenter: Dr. Linda C.N. Fan Department of Building & Real Estate, The Hong Kong Polytechnic University, Email:bsfan@inet.polyu.edu.hk Co-author: Mr. William Cheung Hong Kong Management System Consultants Limited, HK Email: William_hkmsc@yahoo.com.hk 12-ICIT: 01-06

3. IMS implementation in HK The study 1. Feasibility of integrating ISO9000 and ISO14000 systems 2. Identifying key elements affecting types of integration. The approach Analysis of the documented case study of MTR Corporation, HK. Report of field research - 10 interviews of six companies

4. Keywords Integrated Management System (IMS) ISO9000 quality management systems (QMS) ISO14000 environmental management systems (EMS) Integration of management systems

5. The case of successful application of IMS MTR Corporation Limited HK - a railway network of: Five Urban Lines, one Airport Express Railway one Disneyland Resort Line Totaling 91.0 km route length including over 120.6 km of tunnels with 53 stations 35 stations are underground stations the depth varies from 12 to 37 meters below the street level. A daily patronage of over 2.4 million passengers the most intensively utilized systems in the world In the peak hours, 8-car trains with a capacity for 2,500 passengers running at 2.1-minute intervals carrying 70,000 passengers per hour (MTR Corporation, 2005)

6. MTR Corporation Limited HK In 1975, established by the Hong Kong Government. In 1992, started establishing ISO 9000-based QMS and the framework for TQM In 1999, implementing the IMS Later, the ISO 9001: 2000 standards further enhance the IMS with new initiatives On 15/12/2000 MTR Corporation awarded ISO 9001:2000 Certificate

7. IMS of MTRC Between 1992 and 1999, The Operations Engineering Department implemented IMS to incorporate management systems of: Quality management system and TQM occupational health and safety system, railway safety system, security management system, and In 1999, implementing the IMS and extended to the whole operations.

8. IMS Certificate Operations Division of MTR Corporation Limited awarded Integrated Management System (IMS) Certificate on 24/02/2004 internationally recognized standards in Safety management system Quality management system environmental management system

9. Is IMS possible to be implemented in HK? The success of integrating several systems by MTR Corporation indicated that IMS is possible to be implemented in Hong Kong. How about other companies?

10. Second Part of the Study 10 Interviews of 6 Companies with Various Business Natures

11. Number of staff employed by the interviewees’ company

12. ISO 9001: 2000 Being awarded to the interviewees’ company

13. ISO 14001: 1996/2004 Being awarded to the interviewees’ company

14. Number of Company Being Awarded With the IMS Certificate

15. Benefits IMS can achieve time and cost saving in audits; Some forms of QMS and EMS combined for better register filling and easy filing; Management review and internal audit for QMS and EMS conducted together once a year Staff can have more time in dealing with the company business; Better improvement of the system operation through systematic approach.

16. Concerns Not familiar with the IMS audit requirements; Unclear integration structure; Difficult to update the documents especially if those QMS and EMS procedures were written together; QM may have more workload dealing with several management systems; Some EMS requirements were difficulties to implement, e.g. less using plastic and wooden package for goods deliver protection. Monitoring of their activities would be hard

17. Key elements affecting integration Type of business whether their business creates environmental impacts and what is the degree of those impacts? Size of company how many staff for business operation? How many divisions in the company organization? Resources allocation how many resources including human, material, tools, machines, capital, space, training and techniques, etc can be provided by the company to the management system? Location of business where will be the audit conducted? Some audits may be conducted outside Hong Kong; independent audit may not be the best choose but the joint audit to achieve more economic value.

18. Conclusion Decision should be made to ensure their choice of integrated systems are appropriate to their business

19. Question and Answer Thank you