1. Case 2: eTampere Programme 2001-2005 (INFOCITY subprogramme)

2. Tampere, Finland Founded 1779 with free trade rights on the banks of Tammerkoski Rapids First in Finland: paper machine, shoe factory, electric light, attempt to fly, radio broadcasting etc. First in the world: 1978 bank automat, 1991 GSM phone call, 1994 GSM Data Card, 1999 WAP Server and WLAN etc.

3. Tampere today 200.000 inhabitants, two universities and two polytechnics, two technological centres, Nokia biggest private employer Centre of Expertise on: Mechanical engineering and automation Knowledge intensive business services Information technology Media services Health care technology Tourism

4. eTampere programme 2001-2005 Three main themes 1.The knowledge base of research and training will be strengthened 2. New business related to the Information Society will be generated 3. Public online services will be developed and made available to all citizens Six sub-programmes 1.Information Society Institute 2. eBusiness Research Center 3. Research and Evaluation Laboratory 4. Business Accelerator 5. Technology Engine Programmes 6. Infocity  online services, training, access possibilities, motivation

5. Infocity study on Tampere citizens, 2000-2004: %

6. Digital TV services www.tampere.fi/tiedotus/digitv/ Digital TV for the citizens at the entry of City Halll

7. Mobile services www.tampere.fi/mobiilipalvelut Press releases Official announcements Jobs available Discussion forum Lunch menus for Schools Weather Environmental information Events Bus timetables MMS-service Maps and tourist help Library services Questions and answers Complaints Electricity reports

9. Access possibilities and training About 180 Internet access points Courses & schools Netmobile Netti-Nysse: training and wireless access on wheels Municipal net café Cibernarium project: Ciberspaces, eLearning, courses, tv/video

10. More information: www.tampere.fi www.etampere.fi www.etampere.fi/infocity/programme

11. Tampere city strategy Working towards excellence: citizens’ society information society centre of expertise sustainable grouth courageous initiatives good public services extensive networking regional co-operation

12. Building democratic e-governance Transparent and innovative local government Research, IT-technology and business Citizens’ skills, abilities and motivation

13. E-participation Preparation forum, questions & answers, consultation...

14. Communities - Manse square eLearning - cluster cooperation - virtual polytechnic

15. Methods and needs Smart card, password, open form Mobile phone Security, privacy User-friendly applications Cost effectiveness, self-service Integrating back-office systems Development of work-flow Co-operation