1. Enterprise Business Processes and Reporting (IS 6214) MBS MIMAS 10 th March 2010 Fergal Carton Business Information Systems

2. Last week Cucina and real time information Integration definition Extract, transform, load (ETL) Real time data Refresh rates and response times Briefing on EMC business pre-visit

3. This week Cucina and decision making Integration definitions Reporting assignment

4. Cucina and decision making Product quality is competitive advantage! Cucina breads are fresh and par-baked, strategy for mix? Operational costs that break down into ingredients, plant overheads, vehicle running costs and labour. –Establishing unit costs to support expansions decisions Distribution decisions related to product mix? –Distribution planning: drivers, routes, delivery runs –The cost of distribution is the real issue in this business. –Enter into a distribution agreement with a logistics provider –Inventory management, cost accounting Flexibility is key for customers in placing orders or paying invoices –On-line, email, fax and phone, plus voice mail? –Payment methods are cash, debit card, credit card, cheques, EFT? Orders after hours and emergency orders Direct sales at Farmers markets Biggest challenge is the bureaucracy of Health and Safety requirements.

5. Integration is defined as the … … incorporation of information technologies into ways of working … sharing of information between people, processes or applications … implementation of virtual control (visibility) of physical processes and resources … connecting of applications and technologies such that data is shared … making visible to participants in a business process the information they require in a coherent fashion Databases ensure this coherency but at the cost of rigidity Any other way to ensure coherency?

6. 1. Sales performance Sales performance (units and €) : –by product and category of product –by individual customer or customer group –by region (North, South, East, West) –by driver, showing commission earned

7. 2. COGS Direct Materials: refer to recipes Direct Labour: –€16.40 per hour –Ciabattas: 30 minutes of labour for batch of 15 loaves –Focaccias: 45 minutes of labour for batch of 20 loaves Direct Overheads: –Allocated based on Direct Labour Hours –Budgeted Direct Labour Hours for the year = 11,520 hours based on 6 members of staff working 40 hrs per week, 48 weeks of the year. –Budgeted Direct overheads are €8,000 for the year. –Fuel consumption and mileage per route ?

8. 3. Profitability By product or by customer Other dimensions?