1. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin MANAGING PRODUCTS AND BRANDS

2. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin THE PRODUCT LIFE CYCLE

3. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin Introduction Stage Growth Stage Maturity Stage Decline Stage Deletion Harvesting THE PRODUCT LIFE CYCLE

4. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin Honda Ad Introductory stage product

5. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin Product life cycle for the stand- alone fax machine for business use: 1970-2001

6. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin Some Dimensions of the Product Life Cycle Length of the Product Life Cycle Shape of the Product Life Cycle THE PRODUCT LIFE CYCLE

7. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin Alternative product life cycles

8. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin Some Dimensions of the Product Life Cycle The Product Level: Class and FormClass Form THE PRODUCT LIFE CYCLE

9. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin Video game console and software life cycles by product class and product form

10. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin Categories and profiles of product adopters

11. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin Role of a Product Manager Modifying the Product Modifying the Market Finding New Users Increasing Use Creating New Use Situation MANAGING THE PRODUCT LIFE CYCLE

12. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin Repositioning the Product Reacting to a Competitor’s Position Reaching a New Market Catching a Rising Trend Changing the Value Offered  Trading up Trading up  Trading down Trading down  Downsizing Downsizing MANAGING THE PRODUCT LIFE CYCLE

13. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin Branding Brand name Trade name Trademark BRANDING AND BRAND MANAGMENT

14. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin Brand Personality and Brand EquityBrand Personality Brand Equity Creating Brand Equity BRANDING AND BRAND MANAGMENT

15. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin Customer-based brand equity pyramid

16. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin Brand Personality and Brand Equity Valuing Brand Equity Licensing Picking a Good Brand Name BRANDING AND BRAND MANAGMENT

17. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin Branding Strategies Manufacturer Branding  Multiproduct branding Multiproduct branding BRANDING AND BRAND MANAGMENT

18. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin Alternative branding strategies

19. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin Manufacturer Branding Co-branding  Multibranding Multibranding  Euro-branding Euro-branding Private Branding Mixed Branding Generic Branding BRANDING AND BRAND MANAGMENT

20. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin Creating Customer Value Through Packaging and Labeling PackagingLabeling Communication Benefits Functional Benefits Perceptual Benefits PACKAGING AND LABELING

21. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin Global Trends in Packaging Environmental Sensitivity Health and Safety Concerns PACKAGING AND LABELING

22. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin  Express warranty  Limited coverage  Full coverage  Implied coverage PRODUCT WARRANTY

23. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin The stages a new product goes through in the market place: introduction, growth, maturity, and decline. Product Life Cycle

24. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin The entire product category or industry. Product Class

25. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin Variations of a product within the product class. Product Form

26. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin Altering a product’s characteristic, such as its quality, performance, or appearance, to try to increase and extend the product’s sales. Product Modification

27. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin Strategy in which a company tries to find new customers, increase a product’s use among existing customers, or create new use situations. Market Modification

28. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin Adding value to a product (or line) through additional features or higher-quality materials. Trading Up

29. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin Reducing the number of features, quality, or price. Trading Down

30. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin Reducing the content of packages without changing package size and maintaining or increasing the package price. Downsizing

31. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin Activity in which an organization uses a name, phrase, design, or symbols, or combination of these to identify its products and distinguish them from competitors. Branding

32. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin Any word, “device” (design, shape, sound, or color), or combination of these used to distinguish a seller’s goods or services. Brand Name

33. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin A commercial, legal name under which a company does business. Trade Name

34. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin Identifies that a firm has legally registered its brand name or trade name so the firm has its exclusive use. Trademark

35. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin A set of human characteristics associated with a brand name. Brand Personality

36. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin The added value a given brand name gives to a product beyond the functional benefits provided. Brand Equity

37. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin A contractual agreement whereby a company allows another firm to use its brand name, patent, trade secret, or other property for a royalty or fee. Licensing

38. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin The producer dictates the brand name using either a multiproduct or multibranding approach. Manufacturer Branding

39. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin A company uses one name for all products; also called blanket or family branding. Multiproduct Branding

40. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin The pairing of two brand names of two manufacturers on a single product. Co-Branding

41. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin A manufacturer’s branding strategy giving each product a distinct name. Multibranding

42. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin The strategy of using the same brand name for the same product across all countries in the European Union. Euro-Branding

43. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin When a company manufactures products but sells them under the brand name of a wholesaler or retailer (often called private labeling or reseller branding). Private Branding

44. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin A firm markets products under its own name an that of a reseller because the segment attracted by the reseller is different from its own market. Mixed Branding

45. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin A no-name product with no identification other than a description of contents. Generic Brand

46. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin Any container in which a product is offered for sale and on which label information is communicated. Packaging

47. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin An integral part of the package that typically identifies the product or brand, who made it, where and when it was made, how it is to be used, and package contents and ingredients. Label

48. © 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin A statement indicating the liability of the manufacturer for product deficiencies. Warranty