1. Chapter4 Defining the Problem and Determining Research Objectives

2. Differences Between Managers and Researchers Marketing managers and researchers see the world differently because they have different jobs to perform and their backgrounds differ markedly.

3. Differences Between Managers and Researchers

4. Define the Marketing Manager’s Problem Symptoms of the problem Manager’s situation Information the manager has about the situation Suspected causes of the problem

5. Define the Marketing Manager’s Problem…cont. Possible solutions to the problem Anticipated consequences of the problem Manager’s assumptions about any of the prior categories

6. Decide When Marketing Research Is Warranted Marketing Research should be undertaken: If it clarifies problems or investigates changes in the marketplace that can directly impact your product responsibility If it resolves your selection of alternative courses of marketing action to achieve key marketing objectives

7. Decide When Marketing Research Is Warranted…cont. Marketing Research should be undertaken: If it helps you gain a meaningful competitive advantage If it allows you to stay abreast of your markets

8. Define the Marketing Management and Research Problems Marketing Management Problem: Symptoms of failure to achieve an objective are present. Symptoms of the likelihood of achieving an objective are present (opportunity identification). Marketing Research Problem: Providing relevant, accurate, and unbiased information that managers can use to solve their marketing management problems

9. Define the Marketing Manager’s Problem…cont. Pinpoint suspected causes of the problem. Eliminating a symptom does not solve the problem. For every problem, an underlying cause can be found. A probable cause differs from a possible cause. Specify actions that may alleviate the problem. Solutions include any marketing action that may resolve the problem.

10. Define the Marketing Manager’s Problem…cont. Speculate on anticipated consequences of the action. What will be the impact not only on the problem at hand but also throughout the marketing program if a specific marketing action is implemented? What additional problems will be created if a proposed solution to the current problem is implemented?

11. Define the Marketing Manager’s Problem…cont. Speculate on anticipated consequences of the action. Assumptions are assertions that certain conditions exist or that certain reactions will take place if the considered actions are implemented. Assumptions are the glue that holds the decision problem together. Research will help eliminate a manager’s uncertainty.

12. Define the Marketing Manager’s Problem…cont. Assess the adequacy of information on hand to specify research objectives. Information State: quantity and quality of evidence a manager possesses for each assumption Information Gaps: discrepancies between the current information level and the desired level of information at which a manager feels comfortable resolving the problem at hand Manager and researcher come to agree on research objectives based on the information gaps.

13. Formulate the Marketing Research Proposal A marketing research proposal: defines the marketing management problem specifies the research objectives details the research method proposed by the researcher to accomplish the research objectives

15. Formulate the Marketing Research Proposal: Define the Marketing Management Problem The problem statement identifies: the company, division, or principals involved the symptoms the possible causes of the symptoms the anticipated uses of the research information The research proposal ensures that the researcher and the manager see the problem in the same way.

16. Formulate the Marketing Research Proposal: Translate the Research Objectives to Be Researchable The proposal itemizes the information objectives agreed to by the manager and researcher. Constructs and operational definitions are specified. A construct is a marketing term or concept that is involved in the marketing management problem. An operational definition related to how the researcher will measure a construct.

17. Formulate the Marketing Research Proposal: Translate the Research Objectives to Be Researchable…cont. Relationships are identified. A relationship is a meaningful link believed to exist between two constructs. A model is decided. A model connects constructs with understandable logic.

18. Formulate the Marketing Research Proposal: Detail the Proposed Research Method The proposed research method identifies data collection mode, questionnaire design, sample plan, and other aspects of the anticipated marketing research.

19. Case 4.1 Segway HT Please read the Case 4.1 in p. 113-114. Discuss and answer Questions 1, and 2.

20. CASE 4.2 The Hobbits’ Choice Restaurant Please read Case 4.2 in p. 115. Discuss and answer Questions 1 and 2.