1. Users with Special Needs Library Perspective

2. Our Aim Recognise the uniqueness and potential of each student Allow them to make optimum use of information resources Comply with legal requirements

3. The Legal Framework DDA SENDA

4. Special Educational Needs and Disability Act 2002 Universities come into line with schools and FE institutions Staggered implementation, so rather new to us

5. SENDA COVERS College procedures, teaching and course requirements Course materials in alternative formats (by September 2003) Building adjustments (by Sept 2005) The Library service

6. We are required to Make “reasonable adjustments” ensuring disabled students are not at a “substantial disadvantage” Ensure disabled students are not treated “less favourably” Create an enabling environment Establish appropriate support Provide early support for current students

7. Disability at Royal Holloway 5% of the student population 300 students Medical Physical Psychological Learning difficulties

8. Library Services Put in place with assistance of users Work in close contact with Educational Support Office

9. Our services include Special hardware and software Cross site issue and return Reservation and Photocopying Physical access Accessing electronic resources Parking Toilets

10. Service Improvements Special Needs Group M25 Disability Group ESO