1. Work Order Wizards Presented By: MAHMOUD ATEF by Leigh Calabrese Web Address: http://www.architectureweek.com/2001/0523/tools_1-1.html 158 23 May 2001 23 May 2001

2. INTRODUCTION…. Of the many ways software developers have harnessed computing power in the service of facilities management, few functions have been so elusive as tracking internal work orders. No wonder, considering the difficulties of merging the world of dust-sensitive electronics and sophisticated databases with the grimy world of hammers, ladders, and leaking pipes. ARCHIBUS, Inc.ARCHIBUS, Inc., one of the world's leading computer-aided facilities management software developers, showcases two approaches to the process-intensive task. ARCHIBUS, Inc.

3. THE WIZARD….. No More Paper Trails LSI LogicLSI Logic is global supplier of high-performance semiconductors. The company partners with trend-setting customers to build complete systems on a single chip, such as the chips that enable Cisco's Internet routing switches. LSI Logic Using the ARCHIBUS/FM Building Operations module as a backbone, LSI Logic worked with Business Resource Group to create a custom, Web-based work order program. Business Resource Group Business Resource Group

4. THE WIZARD….. the system is bringing greater efficiency to the work order process. It consists of three elements: the system is bringing greater efficiency to the work order process. It consists of three elements: the customer interface, which allows anyone in the company to submit a work request via the Internet and check its status the customer interface, which allows anyone in the company to submit a work request via the Internet and check its status the assignment stage, in which a request is processed within ARCHIBUS/FM, and a work order is assigned to the appropriate craftsperson the assignment stage, in which a request is processed within ARCHIBUS/FM, and a work order is assigned to the appropriate craftsperson the final stage, in which the craftsperson logs onto the Web to collect assignments in the queue and report on work completed the final stage, in which the craftsperson logs onto the Web to collect assignments in the queue and report on work completed

5. THE WIZARD….. With this new system, which demands very little of its users other than a cursory knowledge of logging onto the Web, the workflow process has become far more manageable. With this new system, which demands very little of its users other than a cursory knowledge of logging onto the Web, the workflow process has become far more manageable. All players in the work order process are aware of the status and expectations of the job. Several automated notifications and routing paths have been set up within the system to accomplish this.

6. THE WOZARD…. a lot of information shuttles back and forth among users, the automatic message generation moves the process along more smoothly than before. To keep projects on track, time clocks are in place throughout the process Reporting that work is complete can be done from the field. Paired with the FM Workflow Controller and Active FM Agents, a craftsperson in the field can use e-mail-based messaging to synchronize with workers at other sites.

7. …THE END The Work Wizards make the entire work order process more accessible and efficient.