1. COMPETITION VS. COOPERATION Competition “exclusive” goal attainment “hyper…” Cooperation “inclusive” goal attainment

2. COMPETITION VS. COOPERATION (consequences) Self esteem Relationships Teamwork Achievement Performance

3. CONNECTING BIDS Attempt to have a positive transaction with another person Be a part of society You don’t have to do it all the time Salesperson Negative behavior Need to make bids to create constructive climate

4. CONNECTING BIDS-TYPES Can be subtle or direct Hidden or vague Responses to bids Turning toward Turning away Turning against

5. Gibb categories DefensiveSupportive Evaluation Control Manipulation Indifference Superiority Certainty Description Problem Orientation Assertiveness Empathy Equality Provisionalism

6. COMMUNICATION COMPETENCE- CREATING POSITIVE COMM. CLIMATES Avoid spirals Focus on the problem Be empathetic Create turning toward responses Build interdependence Promote equality Individual accountability