1. Enterprise 2.0: Agile Methods and an Enterprise Wiki
Atlassian User Group Meeting
October 16th, 2008
Patrick Masson
Chief Information Officer
State University of New York, Delhi

2. Enterprise 2.0
“The use of emergent social software platforms within companies, or between companies and their partners or customers.”
- Andrew McAfee

3. Web 2.0
The business revolution in the computer industry caused by the move to the Internet as platform, and an attempt to understand the rules for success on that new platform.
- Tim O’Reilly

4. Agile Methodologies
A project management process that encourages frequent inspection and adaptation;
A leadership philosophy that encourages team work, self-organization and accountability;
A set of engineering best practices that allow for rapid delivery of high-quality software; and
A business approach that aligns development with customer needs and company goals.

5. Openness & Transparency
Agile Methods
Openness & Transparency
Build projects around motivated individuals. Give them the environment and support their needs, and trust them to get the job done.

6. Self Organizing Groups
Agile Methods
Self Organizing Groups
The best architectures, requirements, and designs emerge from self-organizing teams.

7. Agile Methods Collaboration Business people and developers must
work together daily throughout the project.

8. Storytelling & Use Cases
Agile Methods
Storytelling & Use Cases
Simplicity, the art of maximizing the
amount of work not done, is essential.

9. Emergence & Evidence-based Decision-making
Agile Methods
Emergence & Evidence-based Decision-making
Welcome changing requirements, even late in development.
Agile processes harness change for the
customer’s competitive advantage.

10. Iterative & Incremental Development
Agile Methods
Iterative & Incremental Development
The highest priority is to deliver continuously improving services. Deliver working systems frequently, from a couple of weeks to a couple of months, with a preference to the shorter time scale.

11. Continuous and Rapid Feedback
Agile Methods
Continuous and Rapid Feedback
Business people and developers
must work together daily throughout the project.

12. Courage, Honesty and Maturity
Agile Methods
Courage, Honesty and Maturity
At regular intervals, the team reflects on how to become more effective, then tunes and adjusts its behavior accordingly.

13. Courage, Honesty and Maturity
Agile Methods
Courage, Honesty and Maturity
At regular intervals, the team reflects on how to become more effective, then tunes and adjusts its behavior accordingly.

14. Requirements Gathering Campus Communications
The Enterprise Wiki
Needs Identification
Needs Analysis
Requirements Gathering
Campus Communications
Introduction and Education
Professional Development

15. Requirements Gathering Campus Communications
The Enterprise Wiki
Needs Identification
Needs Analysis
Requirements Gathering
Campus Communications
Introduction and Education
Professional Development

16. Requirements Gathering Campus Communications
The Enterprise Wiki
Needs Identification
Needs Analysis
Requirements Gathering
Campus Communications
Introduction and Education
Professional Development

17. Requirements Gathering Campus Communications
The Enterprise Wiki
Needs Identification
Needs Analysis
Requirements Gathering
Campus Communications
Introduction and Education
Professional Development

18. Requirements Gathering Campus Communications
The Enterprise Wiki
Needs Identification
Needs Analysis
Requirements Gathering
Campus Communications
Introduction and Education
Professional Development

19. Requirements Gathering Campus Communications
The Enterprise Wiki
Needs Identification
Needs Analysis
Requirements Gathering
Campus Communications
Introduction and Education
Professional Development

20. Communication/Collaboration
Outcomes & Benefits
Documentation
Participation
Communication/Collaboration
Increased Production

21. Outcomes & Benefits
Prior to implementation, CIS lacked any formal documentation or historical artifacts.
In one year; CIS developed 478 pages documentation outlining current services and systems supported, with another 200+ managed by other business units and enrolled 194 users.

22. Communication/Collaboration
Outcomes & Benefits
Documentation
Participation
Communication/Collaboration
Increased Production

23. Outcomes & Benefits Space Views Edits
Delhi Campus Information Systems (CIS)
Open Delhi Discussions
Delhi Campus-wide Committees
Office of Business and Finance
College Association at Delhi, Incorporated
Resnick Library
Grants Office
Office of Residence Life

24. Communication/Collaboration
Outcomes & Benefits
Documentation
Participation
Communication/Collaboration
Increased Production

25. Outcomes & Benefits Patrick Masson, Chief Information Officer 102
Brian G. Hutzley, Vice President of Business and Finance 73
Kristy R Fitch, Systems Administrator
Scott May, Network Administrator
Clark Shah-Nelson, Coordinator Online Learning
Jessica B Beaudet, Network Technician
Richard L Golding, Professor, Hospitality Management, Chair Budget & Planning
John J. Padovani, Director, Student Housing
Pamela J. Peters, Campus Librarian
Jack T. Tessier, Professor, Ecology
Pat Heath, Director, College Association

26. Communication/Collaboration
Outcomes & Benefits
Documentation
Participation
Communication/Collaboration
Increased Production

27. Outcomes & Benefits Network Replacement (Wired & Wireless)‏
Discussions initiated in the campus’ enterprise wiki on Dec. 6th, 2006, with no desired architecture, topology, funding allocations, technology vendor, etc., yet the new campus-wide network, from core to closet (new core switch/router, 2 ‘sister’ routers, 65 switches, 166 wireless access points) was up and available for the Fall 2007 semester (8 months).
The project plan went through 133 iterations, had over 20 contributors, including vendors, and resulted in a savings of $350,000 over state contracted price

28. Outcomes & Benefits LMS Migration
LMS Migration discussions began in the wiki on June 25th, 2007, with SUNY Delhi offering courses in the new LMS on January 18th, 2008 (six months).
This included a new bachelor’s of Nursing program offered totally online and delivered exclusively via the new LMS. The project involved 10+ internal staff and many external contributors from other institutions, with a final cost just 7% of original estimates and completed a full year ahead of schedule.

29. Outcomes & Benefits Telecommuting
The initial request to formalize telecommuting was made on December 18th, The final policy was competed in Feb. 5th, The document was developed and reviewed by the
entire IT staff, the cabinet and HR as well as our local union.