1. www.lib.monash.edu.au ACQUIRING LIBRARY RESOURCES Jill Wilson Director, Information Resources Monash University Library May 2005

3. www.lib.monash.edu.au Where to buy library resources Local bookshops Internet booksellers Specialist vendors Library suppliers Subscription agents Publishers How can we choose where to place orders?

4. www.lib.monash.edu.au Vendor services Database of books available and forthcoming Book selection services Brief and full catalogue records Ability to receive orders and send invoices electronically Suitable invoicing and payment options Fast shipping Physical processing or consolidation services Pricing Financial stability and record of performance

5. www.lib.monash.edu.au Database of titles available Bibliographic and order details – price, availability, ISBN, other eds, series Ability to download record to local system Ability to place order online Management information about past orders Identify works by subject or other parameters

6. www.lib.monash.edu.au Database of titles available Ability to profile areas of interest and be alerted to new titles Ability to set up new title alerts for selectors Special features such as prize winners, most popular academic books Share information with partner libraries

7. www.lib.monash.edu.au Database of titles available Coverage Timeliness Search interface Service features Availability

8. www.lib.monash.edu.au Order placement Record of order in library catalogue – duplicate control, user information, funds commitment Workflow implications – timing in a large library How is order transmitted to the vendor – printed, EDI, email, online?

9. www.lib.monash.edu.au Invoicing and payment options What are the requirements of local financial management guidelines? Electronic invoices EFT payments Currency management Credit cards – pros & cons Pre-payment

10. www.lib.monash.edu.au Receiving & processing Shipping – air freight Physical processing – barcodes, stamps, security devices, covering etc Consolidation of serials – check in of individual issues, claiming, barcoding & processing, shipment to library shelf ready Costs

11. www.lib.monash.edu.au Financial stability of vendor Consolidation in book supply industry Prepayment of serial subscriptions Risk management

12. www.lib.monash.edu.au How do library suppliers make money? Publisher discounts Service charges

13. www.lib.monash.edu.au Getting the right price Agreed terms of trade based on volumes of business Join a consortium – ARLAC, CEIRC Let a tender

14. www.lib.monash.edu.au Approval plans & blanket orders Based on library selection profiles Catalogue records Funds commitment & management Returns policies Staff time savings Risk management

15. www.lib.monash.edu.au Specialist vendors Language Format – videos, CDs, maps University bookshops Out of print materials On approval or publisher representatives

16. www.lib.monash.edu.au Choosing a vendor 1.Workflow efficiency in the library 2.Ability to supply majority of wanted titles or category of titles 3.Efficiency of supply 4.Suitability of service offer to your library 5.Price 6.Performance against library expectations

17. www.lib.monash.edu.au Some performance measures - supplier Speed of delivery – from order receipt to arrival in library Customer service responsiveness Fill rate – proportion of orders filled within x weeks of order Quality of catalogue records supplied – what proportion have to be upgraded?

18. www.lib.monash.edu.au Some performance measures - library Turnaround time – order request to item on shelf Cataloguing turnaround – how old is the current backlog? Average number of orders placed or books catalogued per staff FTE