1. Welcome to the e-world Michael Sharpe

2. What’s it about? E-Business: u What it is u Why we need it u How to make it a success Commercial not technical !

3. Why e-commerce? Our lives are ruled by pieces of paper: u At home: bills, cheque books, pay slips, insurance certs, tax records, catalogues u At work: brochures, order forms, invoices, delivery notes, cheques, QA reports

4. A typical business process Slow and error prone!

5. What’s different? “We’ve always had computers. What’s different about the Net?” è Connectivity

6. What is e-business? “doing business electronically” “Seamless business processes”: u Within the organisation u Beyond the organisation

7. Is it for me? YES! No matter what business you are in the Net WILL affect you

8. As easy as ABC u Business-to-consumer (B-to-C) = e-commerce u Business-to-business (B-to-B) = e-business u Business-to-administrations (B-to-A) = e-government

9. E-Commerce vs E-Business E-CommerceE-Business Process Focus SellingAll business processes Customer Focus ConsumersOther businesses Market Focus Global markets & brands Global & local markets

10. Why e-business? u Quicker, more flexible response to customers u Savings in administration u Savings in purchasing & other costs u Access new markets u Collaboration with others (product dev, outsourcing)

11. Things you can do online u Take orders online stores, e-mail u Support your customers extranets, e-mail u Find new customersexchanges, portals u Purchase materials & suppliesexchanges, auctions u Recruit staffrecruitment sites u Pay bills & wagese-banking u Share internal infocompany intranet

12. Construction examples u Info on public tenders: – ted.eur-op.eu.int – www.tenders.co.uk u Equipment and supplies: – www.mondus.co.uk – www.cooksons.com u Raw materials: – www.e-cement.com –Tarmac & others

13. Construction examples (2) u Project collaboration: – www.i-scraper.com u Access to consumers: – www.hi-revolution.com – www.improveline.com – www.nfrc.org.uk

14. Four Stages of the Net 1. Information 2. Communication 3. Transaction 4. Transformation

15. How to make e-biz work u Understand your business systems and information flows u Align your Net strategy with your business strategy u Treat your website as an investment u Marketing, marketing, marketing

16. You can’t do it all online! Increasing role for networking: u Learn from others u Access skills and resources u Keep up to date u West Midlands Digital u First Tuesday Midlands

17. To find out more … mike@msconsulting.co.uk info@wmdigital.org Tel: 01527 877714