1. 1 SEEStat Quick Guide SEEStat Quick Guide Contents 1.Daily Summaries (using within-day data)Daily Summaries * Time Periods Time Periods * Durations Durations * Instants Instants 2. Time Series Summaries (trajectories over days, or months)Time Series Summaries 3. Daily Reports (flow charts)Daily Reports 4. General Useful ToolsGeneral Useful Tools 24 June, 2008

2. 2 SEEStat Quick Guide SEEStat Quick Guide 1.Daily Summaries (using within-day data)  Statistical Analysis → Database Summaries → Select Study → USBank → OK  General → Descriptive Statistics Back to Contents

3. 3 SEEStat Quick Guide SEEStat Quick Guide 1.Daily Summaries (using within-day data) * Time Periods – Select Tables  Variables → Options → Select Categories → X Properties Back to Contents Drawing Arrivals Counts of Summit Service, on 25,29 and 30 May, 2001 (HW3, Q6)  Select Variable → Arrivals to queue  Select Option → Counts  Select Category → Summit  Select X Properties → Resolution 60:00 Range 6:00-23:00

4. 4 SEEStat Quick Guide SEEStat Quick Guide 1.Daily Summaries (using within-day data) * Time Periods – Select Dates  Months → Days Drawing Arrivals Counts of Summit Service, on 25,29 and 30 May, 2001 (HW3, Q6)  Select Month → May  Days type → Individual days  Select Days → 25, 29 and 30 Back to Contents

5. 5 SEEStat Quick Guide SEEStat Quick Guide 1.Daily Summaries (using within-day data) * Time Periods – Output Drawing Arrivals Counts for Summit Service, on 25, 29 and 30 May 2001 SEEStat output HW3, Q6 drawing Back to Contents

6. 6 SEEStat Quick Guide SEEStat Quick Guide Back to Contents 1.Daily Summaries (using within-day data) * Durations – Select Tables  Variables → Options → Select Categories → X Properties Drawing Customer service time distribution for Retail calls on weekdays, May 2001  Select Variable → Customer service time  Select Option → Relative frequencies  Select Category → Retail  Select Subcategory → Total terminations  Select X Properties → Resolution 00:01 Low limit – Minimal value Upper limit – 95%

7. 7 SEEStat Quick Guide SEEStat Quick Guide Back to Contents 1.Daily Summaries (using within-day data) * Durations – Select Dates  Months → Days Drawing Customer service time distribution for Retail calls on weekdays, May 2001  Select Months → May  Days type → Aggregated days  Select Days → Week days

8. 8 SEEStat Quick Guide SEEStat Quick Guide Back to Contents 1.Daily Summaries (using within-day data) * Durations – Output Drawing Customer service time distribution for Retail calls on weekdays May 2001

9. 9 SEEStat Quick Guide SEEStat Quick Guide Back to Contents 1.Daily Summaries (using within-day data) * Instants – Select Tables  Variables → Options → Select Categories → X Properties Drawing Number in queue Summit Service, on 25 May 2001 (HW3, Q4)  Select Variable → Calls in Queue  Select Option → Counts  Select Category → Summit  Select X Properties → Resolution 01:00 Range 6:00-23:00

10. 10 SEEStat Quick Guide SEEStat Quick Guide Back to Contents 1.Daily Summaries (using within-day data) * Instants – Select Dates  Months → Days Drawing Number in queue Summit Service, on 25 May 2001 (HW3, Q4)  Select Months → May  Days type → Individual days  Select Days → 25

11. 11 SEEStat Quick Guide SEEStat Quick Guide Back to Contents 1.Daily Summaries (using within-day data) * Instants – Output Drawing Number in queue for Summit Service, on 25 May 2001 (hw3, Q4) SEEStat output HW3, Q4 drawing

12. 12 SEEStat Quick Guide SEEStat Quick Guide Back to Contents 2. Time Series Summaries (trajectories over days, or months)  Statistical Analysis → Database Summaries → Select Study → USBank → OK  Time Series → Daily Totals

13. 13 SEEStat Quick Guide SEEStat Quick Guide Back to Contents 2.Time Series Summaries (trajectories over days, or months) – Select Tables Variables → Options → Select Categories Drawing Abandons rate for Premier Service, in second half 2001  Select Variable → Abandons rate  Select Option → Rate  Select Category → Premier

14. 14 SEEStat Quick Guide SEEStat Quick Guide Back to Contents 2.Time Series Summaries (trajectories over days, or months) – Select Dates  Months → Days Drawing Abandons rate for Premier Service, in second half 2001  Select Months → from June 2001 to December 2001  Select Time series type → Aggregated days by months  Select Days → Weekdays

15. 15 SEEStat Quick Guide SEEStat Quick Guide Back to Contents 2.Time Series Summaries (trajectories over days, or months) – Output Zooming on December 2001:

16. 16 SEEStat Quick Guide SEEStat Quick Guide Back to Contents 3. Daily Reports  Statistical Analysis → Daily Report → Select Study → USBank → OK

17. 17 SEEStat Quick Guide SEEStat Quick Guide Back to Contents 3. Daily Reports – Aggregated days

18. 18 SEEStat Quick Guide SEEStat Quick Guide Back to Contents 3. Daily Reports – Individual days

19. 19 SEEStat Quick Guide SEEStat Quick Guide Back to Contents 4. General Useful Tools