1. Jim Buston Assistant City Manager/CIO City of Auburn, Alabama GMIS International Santa Fe, NM June 13, 2011 Service Delivery Improvements Using ESRI and Microsoft Tools Location Location Location

2. Life gives us opportunities for growth disguised as challenging circumstances. Anonymous

3. Agenda

4. Annual Citizen Survey  Administered Annually Since 1987  Assess Citizen Satisfaction with Quality of City Services  Used to Set Budget Priorities and Department Goals

5. Annual Citizen Survey  City GIS Used to Geocode Survey Responses  Location  Census Tract  Demographics

6. Annual Citizen Survey  Results Presentation Recorded In-House and Published to City’s Website Citizen Survey Video Citizen Survey Video

7. Annual Citizen Survey  Clear Relationship Between Results and IT Involvement Category (by % satisfied) 2011U.S. Average % Points Above U.S. Average Residential Trash Collection Services90.6%81.0%9.6 Neighborhood Cleanup – Litter & Debris76.0%47.0%29.0  GIS Project to Determine Most Efficient Collection Routes Resulting in:  Quicker Service  Less Fuel Consumption  Collect More Households with the Same Number of Staff

8. Annual Citizen Survey  Clear Relationship Between Results and IT Involvement City Website City Newsletter e-Notifier Category (by % satisfied) 2011U.S. Average % Points Above U.S. Average Quality of the City’s Webpage71.5%59.0%12.5 City Communication with Public75.5%46.0%29.5

9. Annual Citizen Survey Social Media

10. Microsoft/ESRI Toolset  Microsoft Silverlight  ESRI Silverlight API

11. Microsoft/ESRI Toolset What is Silverlight “Silverlight is a powerful development platform for creating engaging, interactive applications for many screens across the Web, desktop, and mobile devices”* *Microsoft Silverlight Website

12. Microsoft/ESRI Toolset Why Silverlight  Microsoft Shop  Visual Studio Development Environment  Expression Blend  Storyboarding and Graphic Design  Pervasive Across Web Browsers  Support of Mobile Environment  Aesthetically Pleasing Graphic and Animation  Robust Toolset/Functionality

13. Microsoft/ESRI Toolset Why Silverlight  ESRI Has Strong Silverlight API  Conducive to Building Web Mapping Apps  Design Web Apps Like Desktop Apps  Mostly/Completely Client Side Coding  Uses REST Web Services not SOAP

14. Microsoft/ESRI Toolset Why Silverlight  Overkill for Non-graphic/Static Web Content  Learning Curve  Print functionality Lacking NOT

15. GIS Centric Applications IMS Routing Public Service Flood Planning

16. GIS Influenced Applications Tiger Trail VeteransMemorial

17. Questions?